Voice computing is opening new possibilities for the retail industry, especially to inspire and interact with customers. So, this holiday season (2018), H&M decided to take the lead when it comes to shaping the voice commerce of the future and to have their customers be part of the journey.
H&M in USA launched the H&M HOME Gift Guide – an easy to use voice application filled with inspiration and ideas for different holiday gifts for anyone’s home available via the Google Assistant on all smartphones and Google Home smart devices. To activate the H&M HOME Gift Guide, users had to simply ask for H&M HOME from their Google Assistant and then easily browse through the H&M assortment to find the most suitable gift. The voice application also offered easy payment through voice.
H&M HOME initially announced the creation of a voice application, called H&M HOME Stylist, in June 2018. At that time, H&M said the voice stylist offered personal styling suggestions, mood boards and inspiration for every room in the home.
Hence the H&M Home Gift Guide is just a revamped version of H&M Stylist, prepped with Holiday themed products.
For the world premiere of their new Mercedes-Benz ECQ at CES 2019 in Las Vegas, Mercedes transformed their new model into a wedding carriage. Four lucky couples were invited to test drive the new Mercedes-Benz ECQ on the roads of Las Vegas and experience its special A.I. features first hand.
The war of the digital assistants just got a new entrant. IBM has recently revealed the Watson Assistant, that is designed for enterprises to use with their customer-facing applications. The video below shows some of the use cases that make the Watson Assistant I-VIE seem like an enhanced version of Alexa and Google Assistant put together, that eventually hopes to be more like J.A.R.V.I.S. from Iron Man.
What this reinforces is that while Alexa and Google Assistant have momentum with consumer use cases, enterprises have strong interest in having more control over the customer experience and data. So it comes as no surprise that Amazon introduced Alexa for Business in December 2017 and set its sights beyond the kitchens and bedrooms.
The battle for enterprise assistant market share is shaping up to be every bit as competitive as the current war for consumer voice assistant users.
Pizza Hut is the official pizza of the NCAA, a men’s basketball tournament known informally as March Madness and played each spring in the United States.
For last years tournament Pizza Hut created the world’s first shoe that ordered a pizza. Now to celeberate their second year as the official pizza of the NCAA, Pizza Hut, Droga5 and the Shoe Surgeon launched Pie Tops II, a limited-edition high top shoes that not only utilized your geolocation to order the current Pizza Hut deal at the press of a button, but also allowed users to pause the game while they received their delivery.
A TV ad has also been released to highlight the new pause feature of these newly relaunched Pie Top shoes…
In a world-first, Jaguar and Land Rover owners can now pay for their fuel via the touchscreen of their car at Shell service stations. Rather than paying at the pump or queuing to pay in the shop, installing the Shell app via InControl means drivers can simply drive up to any pump at participating Shell service stations, select how much fuel they require and pay with PayPal or Apple Pay on the vehicle’s touchscreen.