Facebook wants to transform their Messenger platform into an all-encompassing utility, where people will be able to conduct virtually any interaction – from buying products to paying bills to various other customer service related queries and tasks.
So together with KLM they have launched a new Messenger service. Travellers who book their flight on klm.com can now choose to receive booking confirmation, check-in notification, boarding pass and flight status updates all via Facebook Messenger. For further questions they can also contact KLM directly through the Messenger, 24/7.
