Dentsu London and BERG: Making Future Magic

Dentsu London has made two films with BERG as part of an ongoing collaboration to bring their “Making Future Magic” strategy to life. Both films treat the growing number and variety of media surfaces as a canvas.

Here, “media surfaces” means everyday objects and touchpoints that can carry useful information without behaving like traditional screens or ads.

Incidental Media sketches a near future where media surfaces are everywhere, but used to be playful, informative, and better at connecting you to friends and family.

The Journey shifts the same thinking into travel, focusing on opportunities in stations and on trains.

What the “media surfaces” idea actually proposes

The mechanic is a design-fiction approach. Instead of inventing new hardware, the films show existing surfaces behaving differently. Receipts, windows, clocks, tickets, and public displays become quieter, more contextual, and more useful. Small pieces of information appear where they help, then fade back into the background.

In urban, mobile-first consumer environments, the most effective ambient media tends to be context-aware, lightweight, and respectful of attention.

Why it lands

It feels plausible because it is built from things we already recognize. The films do not pitch a sci-fi leap. They demonstrate a series of small shifts in how content could live on everyday surfaces, and that makes the future feel “next door” rather than distant.

Extractable takeaway: If you want people to believe a future-facing strategy, show it as a set of concrete, everyday interactions on familiar surfaces. Keep the behaviors small, specific, and repeatable.

What Dentsu London is really doing with this work

This is strategy communication as an artifact. The films give teams and clients a shared mental model for what “Making Future Magic” could mean in practice, and they do it in a format that is easy to circulate, discuss, and reuse in planning conversations.

The real question is how you make a future-facing strategy tangible enough that teams and clients can picture it, discuss it, and reuse it.

This is a stronger way to communicate future experience thinking than leaving it as abstract language in a deck.

How to make future concepts feel usable

  • Show, then explain. Start with a believable vignette before you introduce principles.
  • Use familiar surfaces. Credibility rises when the canvas is already part of everyday life.
  • Prioritize quiet utility. Ambient media works best when it helps without demanding constant input.
  • Design for context shifts. Travel, waiting, and transition moments are rich canvases for information that matters.

A few fast answers before you act

What is “Incidental Media” in one sentence?

A near-future sketch where everyday surfaces carry small, useful pieces of media that are playful and contextual rather than loud and interruptive.

What does “The Journey” focus on?

Travel contexts like stations and trains, showing how ambient, contextual media could reduce friction and improve the experience of moving through transport systems.

Why use concept films instead of a written strategy deck?

Because films make the future tangible. They align teams faster by letting everyone see the same interactions, not just read abstractions.

Why does this future feel believable instead of sci-fi?

Because the films build from ordinary surfaces and small behavior shifts. That makes the idea feel adjacent to current life rather than dependent on a radical technology jump.

What is the main risk in copying this approach?

Staying too high-level. If the vignettes are not specific enough to feel real, the work becomes mood, not a usable model for decisions.

UNIQLO: Lucky Machine Social Pinball Launch

Here is another cool digital campaign from UNIQLO, this time they are promoting the launch of their new UK store via an online pinball machine (built in Papervision) that is socially connected.

You start with a single ball, but on connecting with Facebook you get a bonus 3 to help you climb the leader board for a share of thousands in prizes.

UNIQLO are well known for their digital campaigns and this once again hits the mark, providing a seriously simple pinball machine that feels so easy to master that you’ll be there, racking up some great brand engagement time over the campaign.

Why a simple game is a strong store-launch mechanic

A new store opening is a local moment. A game turns it into a repeated behavior. If the experience is light, fast, and replayable, it can generate more total attention than a one-off announcement.

Extractable takeaway: For store launches, a lightweight replay loop can compound attention over days, not just spike it once.

  • Instant entry. You can play immediately without committing time to learn.
  • Built-in replay loop. “One more try” is the whole point of pinball.
  • Competition creates stickiness. Leaderboards turn casual play into a goal.

Social connection as a value exchange

The Facebook connection is not framed as “follow us”. It is framed as a direct advantage in the game. Extra balls. Better odds of climbing the leaderboard. A clearer path to prizes. Here, the value exchange is simple: you trade a Facebook connection for immediate in-game advantage.

That is the important shift. Social is not an add-on. It is a gameplay benefit, which makes the opt-in feel earned rather than demanded.

The real question is whether your “social” step feels like friction, or like a fair trade that makes the experience better.

What this teaches about gamification done properly

  1. Keep the mechanic obvious. If people do not understand how to win, they leave.
  2. Reward the right action. Extra balls is a reward that directly improves the experience.
  3. Make progress visible. Leaderboards and scores give people a reason to return.
  4. Make prizes feel real. A “share of thousands” is a tangible incentive that fits the competitive loop.

In retail launch marketing, a simple replay loop can outperform a big announcement because it turns curiosity into time spent.

What to take from this if you run retail or digital campaigns

  1. Design for time spent, not just reach. A replayable game builds engagement minutes, not impressions.
  2. Use social as a functional advantage. Tie opt-ins to benefits users actually value.
  3. Let the format do the messaging. A campaign that is fun is a campaign people return to voluntarily.
  4. Keep the barrier to entry close to zero. The simpler the first 10 seconds, the better the retention.

A few fast answers before you act

What is UNIQLO “Lucky Machine”?

It is a socially connected online pinball game built to promote the launch of a new UNIQLO UK store, with leaderboards and prizes.

How does Facebook connection change the experience?

Connecting with Facebook gives players a bonus three balls, improving their chances to climb the leaderboard and compete for prizes.

Why is pinball a good format for engagement?

It is quick to start, easy to replay, and naturally encourages “one more try”, which increases time spent with the brand.

What is the main growth mechanic?

A simple value exchange. Social connection provides a direct gameplay advantage, which drives opt-ins without heavy persuasion.

What is the transferable lesson for campaign design?

If you want engagement time, choose a format that is inherently replayable, then attach social behaviors to real user benefits.