Over the last year or so, I have seen more and more brands from different industries actively experimenting with new ways to move beyond selling their products and providing their consumers with “convenience services” that eventually drive repeat usage / purchase of the product.
In this latest example, WestJet wanted to give their business travelers the ability to pursue opportunities, without losing connection with their loved ones at home. So, they created WestJet Flight Light, a nightlight that used live flight data to project a WestJet flight path onto a child’s bedroom ceiling. This simple device made the countdown of the hours and minutes to the parents return even more fun and interactive for the children waiting at home.
Sometimes, taking care of our guests means taking care of the people they love. Introducing the WestJet Flight Light: a nightlight that projects the flight path of a parent’s journey onto their child’s bedroom ceiling. https://t.co/rVm2DnDBd1pic.twitter.com/Fuy3SgzI0H
Only a tiny fraction of the $1 trillion grocery market has moved online. On-demand delivery is prohibitively expensive for retailers and it is extremely important for consumers to pick their own foods. For decades consumers have had the convenience of their local greengrocer, milkman, and ice-cream vendor coming door to door, yet it never made economic sense to scale – until now, by leveraging driverless technology.
This spring, Robomart, a California-based company is teaming up with grocery chain Stop & Shop for a trial run of their world’s first driverless grocery store service in Boston, Massachusetts. All the users of this service need to do is summon the mobile grocery store using a mobile app. When the store turns up outside their door, they can simply tap in a code on the vehicle to unlock its doors, grab what they like from the selection of everyday items and meal kits, and that’s it.
In summer 2018, Nuro, a tech startup, teamed up with supermarket giant Kroger for an autonomous grocery delivery service to customers in Scottsdale, Arizona. To use the service, customers had to place an order with Kroger via a smartphone app. Back at the depot, the staff loaded up the autonomous pod’s secure lockers with the customer order and sent it on its way. When the “R1” autonomous delivery pod arrived at the scheduled stop, the customer simply tapped in a code to open the locker and access their groceries.
Voice computing is opening new possibilities for the retail industry, especially to inspire and interact with customers. So, this holiday season (2018), H&M decided to take the lead when it comes to shaping the voice commerce of the future and to have their customers be part of the journey.
H&M in USA launched the H&M HOME Gift Guide – an easy to use voice application filled with inspiration and ideas for different holiday gifts for anyone’s home available via the Google Assistant on all smartphones and Google Home smart devices. To activate the H&M HOME Gift Guide, users had to simply ask for H&M HOME from their Google Assistant and then easily browse through the H&M assortment to find the most suitable gift. The voice application also offered easy payment through voice.
H&M HOME initially announced the creation of a voice application, called H&M HOME Stylist, in June 2018. At that time, H&M said the voice stylist offered personal styling suggestions, mood boards and inspiration for every room in the home.
Hence the H&M Home Gift Guide is just a revamped version of H&M Stylist, prepped with Holiday themed products.
For the world premiere of their new Mercedes-Benz ECQ at CES 2019 in Las Vegas, Mercedes transformed their new model into a wedding carriage. Four lucky couples were invited to test drive the new Mercedes-Benz ECQ on the roads of Las Vegas and experience its special A.I. features first hand.
The war of the digital assistants just got a new entrant. IBM has recently revealed the Watson Assistant, that is designed for enterprises to use with their customer-facing applications. The video below shows some of the use cases that make the Watson Assistant I-VIE seem like an enhanced version of Alexa and Google Assistant put together, that eventually hopes to be more like J.A.R.V.I.S. from Iron Man.
What this reinforces is that while Alexa and Google Assistant have momentum with consumer use cases, enterprises have strong interest in having more control over the customer experience and data. So it comes as no surprise that Amazon introduced Alexa for Business in December 2017 and set its sights beyond the kitchens and bedrooms.
The battle for enterprise assistant market share is shaping up to be every bit as competitive as the current war for consumer voice assistant users.
To provide a radical new fan experience, Nike and the NBA have unveiled the Nike NBA Connected Jersey, that via an iOS NikeConnect app provides the wearer an all-access pass into the world of their favorite team and players.
To enable this new exprience each adult-sized Nike NBA Connected Jersey will now come with an embedded NFC chip that will launch real-time team and player content such as pregame arrival footage, highlight packages and top players favorite music playlists – all on the jersey owner’s mobile device. Additionally during the season, a wealth of exclusive offers and experiences will also bring fans closer to the game they love.
In 2016, Kraft commissioned a consumer and shopper research to understand consumer usage of Heinz beans and spaghetti. The research showed that Australians are now looking for ideal can sizes to suit different occasions.
So to help launch four new sizes of its Heinz baked bean cans, Kraft created a three-minute life narrative of Geoff, a man addicted to beans, and his future wife in the spaghetti department. Watch the film to see how Geoff came to invent the range of can sizes perfect for every Aussie.
Most people think that memory loss, one of the main symptoms of Alzheimer’s disease, only affects those in late life. But the disease can actually affect people as young as 40. There are over 40,000 people under 65 living with dementia in the UK.
So to educate the younger audience about the effects of Alzheimer’s, Alzheimer’s Research UK partnered with Shazam and gave the app the debilitating symptoms of the disease, giving users a hard hitting insight into the daily struggles people suffering from Alzheimer’s have to face.
Mercedes-Benz has recently announced that all of its 2016 and 2017 vehicles in the US would now be able to connect with both Amazon and Google’s digital voice assistants.
With the help of this integration Mercedes owners can now instruct their Amazon Echo or Google Home to remotely start or lock their vehicles, as well as send addresses to their in-car navigation system. The video below however shows Mercedes-Benz creating an intelligent ecosystem around its cars with the help of cutting-edge technology.
Mercedes isn’t the first automaker to recognise the potential of artificially intelligent
third party digital voice assistants. At CES earlier this year, Ford unveiled its plan to roll out Alexa-equipped vehicles. Around the same time, Hyundai announced a new partnership with Google to add voice control through the Google Home.