Durex | SunMatrix Ramble

Durex UK: Dual Screen Ads

When the “real” ad plays on your second screen

People watch TV with a phone in hand. Durex UK used that habit to turn a standard broadcast spot into an interactive experience. Here, the “second screen” is the phone or tablet used alongside the main TV or computer screen.

Last year, Durex UK created a new way for viewers to interact with its TV ad. Viewers who used the Durex Explore mobile app while watching the ad on their TV or computer got a steamy alternative on their second screen.

How the dual-screen mechanic worked

The mechanism was straightforward. The broadcast spot acted as the trigger, and the Durex Explore app delivered an alternative experience on the viewer’s phone or tablet.

That split matters. The TV carried the mainstream version. The second screen carried the more private, more personal layer, where the viewer could engage without turning the living room into a shared moment.

In UK brand communications, second-screen behavior is already the norm.

The real question is whether you can separate a public broadcast layer from a private opt-in layer without breaking the story.

Why it lands in real viewing contexts

This works because it respects how people actually consume media.

Extractable takeaway: If your message has a public-safe version and a private version, keep the broadcast layer mainstream and let the personal device deliver the private layer only after an explicit opt-in.

Phones are personal. TV is social. By moving the steamy content to the second screen, Durex created a “permissioned” experience. By “permissioned,” I mean nothing intimate appears unless the viewer explicitly chooses it, on their own device. Because the broadcast spot only triggers the moment and the app carries the alternative layer, the viewer can opt in privately without turning a shared room into a shared moment.

It also rewards attention. Instead of asking viewers to tolerate an ad, it gives them a reason to participate.

The business intent behind extending TV and radio through an app

The intent is to convert passive reach into active engagement, while keeping the broadcast execution broadly acceptable. This is a smart pattern when you need mass reach but the payoff has to stay private.

Then, on Valentine’s Day this year, Durex UK repeated the same idea via radio. They released a steamy radio spot that also used the Durex Explore app to provide listeners with a similar steamy video experience on their smartphone or tablet.

That is the strategic move. One app. Multiple channels. A consistent interaction model that travels across TV, computer viewing, radio, and mobile.

Second-screen tactics you can reuse

Use the second screen for the private layer. Put the content that needs discretion on the personal device.
Make participation optional and clear. The viewer should feel in control of switching modes.
Design one mechanic that scales across channels. If the app is the interface, TV and radio can both become entry points.
Reward attention with a different experience. The second-screen payoff must feel meaningfully distinct from the broadcast spot.

A few fast answers before you act

What did Durex UK do with the Explore app?

They used it to deliver an alternative, steamy second-screen experience for viewers watching a TV ad, and later for listeners hearing a radio spot.

What is the core mechanism?

A broadcast ad acts as the trigger. The mobile app provides the alternative content on a phone or tablet.

Why is second screen a good fit for this category?

Because it keeps intimate content on a personal device, while the broadcast remains suitable for shared environments.

What business goal does this support?

Turning broadcast reach into measurable engagement and creating a repeatable interaction layer that works across channels.

What is the main takeaway for marketers?

If your message has a “public” and “private” version, broadcast the public layer and let the second screen deliver the private layer by choice.

Durex Fundawear

If t-shirts can be digitised, then why can’t underwear. Durex Australia has unveiled “Fundawear”, billed as a first-of-its-kind wearable electronic underwear concept that allows touch to be transferred over the internet while maintaining comfort, sexiness and flexibility. The idea is simple. People in long-distance relationships can tease, tickle and tantalise even when apart.

To replicate the nuances of touch, each garment houses touch technology that connects with a real-time server to communicate between touchscreen devices and the garments. Interaction happens through a smartphone interface, translating inputs into sensation on the connected wearable.

A prototype that behaves like a campaign

What makes this work stand out is the choice to launch as an experiment, not a finished product. Fundawear is framed as a prototype, which gives the brand permission to be bold, invite participation, and trigger debate, without pretending the tech is already mainstream.

Extractable takeaway: When a product concept is unfamiliar, framing it as a prototype lowers disbelief and lets curiosity do the distribution work.

The real question is whether people can understand the use case quickly enough to talk about it.

It also shifts the job of the communications. Instead of persuading people that “remote touch” is a good idea, it makes people imagine use cases. That imagination is the marketing engine.

How the technology story earns attention

The campaign leans on a clear mechanism. Touch input on a phone maps to specific zones, then the garment responds, creating a feedback loop, meaning the phone input and garment response feel connected in the same moment rather than as a delayed message.

When wearable technology is explained this clearly, it stops sounding like science fiction and starts sounding like an interface decision. That is when people share it.

In consumer innovation marketing, the leap from novelty to adoption happens when a physical interface makes a digital promise feel immediate, controllable, and consent-led.

Distribution strategy: invite the internet to co-author the idea

Fundawear is described as still in the experimental stage, with no confirmed release date at the time. But Durex uses that uncertainty as a hook. If you provide a creative reply to “How would you use Fundawear with your partner?” at the Durex Facebook page, you might win a free prototype.

That is a smart move. It turns the public into contributors, and it generates word of mouth that carries the concept further than a conventional product launch could.

What to steal if you are launching an unfamiliar product concept

Prototype publicly. Experiments can travel faster than “finished” products because people argue, imagine, and remix.
Explain the mechanism in one breath. If the audience cannot repeat how it works, they will not share it.
Design for participation. A prompt like “how would you use it?” converts curiosity into content.
Keep the tone playful, not clinical. For intimate categories, playfulness lowers the barrier to talk about it.

A few fast answers before you act

What is Fundawear, in plain terms?

Fundawear is an experimental wearable concept from Durex Australia. It pairs smart underwear with a smartphone interface so a partner can send touch inputs over the internet in real time.

What kind of technology does it rely on?

It relies on wearable haptics, meaning small actuators in the garment respond to signals from an app. A server connection synchronises inputs between two partners’ devices and garments.

Why launch a prototype instead of waiting for a finished product?

Because a prototype creates permission to experiment, earn press, and test cultural appetite. It also turns uncertainty into participation, which can generate more talk than a polished launch.

What is the biggest brand risk with intimate wearable tech?

Trust. The concept has to feel safe and consent-led, and the communication has to avoid any hint of surveillance or misuse. If trust breaks, the idea becomes a cautionary tale.

What is the core marketing lesson from Fundawear?

When the product is unfamiliar, the first job is not persuasion. It is making the mechanism and the imagined benefit instantly understandable, so people do the distribution for you.

Durex: Xerud, The Lover’s Fortune Teller

Durex Taiwan’s sales were in decline, but reminding a young audience about the risks of unprotected sex came with a local constraint. Sampling works well in many markets, yet in Taiwan the category carries enough taboo that street promoters struggled to start conversations and hit daily contact targets.

OgilvyAction’s answer is a low-budget distribution idea disguised as something people already seek out. An unbranded fortune-teller machine called “Xerud”, placed in bars, nightclubs and karaoke venues.

The machine prints playful “predictions” about relationships and sex, then dispenses a discreet sample condom pack matched to the forecast and the product benefit. The pack also includes simple educational tips about safer sex.

A sampling machine that earns permission first

The core mechanic is not the giveaway. It is the cover story, meaning the socially acceptable reason to approach the machine. People approach “Xerud” for curiosity, not for condoms, which changes the emotional posture from embarrassment to play. The venue context does the rest. Lower inhibition, higher openness, and a built-in reason to talk about love.

In mainstream consumer marketing, the most efficient way to handle taboo topics is to place them inside a familiar cultural ritual, then let that ritual create permission to engage.

Why it lands

This works because it swaps confrontation for self-service. Nobody is being “sold” to in public. The user opts in privately, receives a personalized message, and gets a product sample that feels relevant rather than generic. The experience also makes the first sentence easier. It gives people a prompt to laugh about, which is often the fastest route into a serious subject.

Extractable takeaway: When your category is socially sensitive, design distribution that people can initiate themselves, inside a context that already legitimizes the topic. That one design choice can triple throughput versus direct promotion.

What the numbers are really saying

The case write-up reports that an average street promoter hands out about 23 samples per hour, while “Xerud” dispenses about 77. The real question is whether the framing removes enough shame to make self-initiated sampling scale better than promoter-led outreach. The headline is not “a clever machine”. It is that the right framing can outperform manpower when the bottleneck is shame, not reach.

What taboo-category marketers can steal

Use an unbranded entry point. Let the experience earn consent before the logo arrives.
Match the venue to the conversation. Nightlife lowers barriers for relationship and intimacy topics.
Personalize the “why this sample”. Relevance reduces awkwardness and increases retention.
Make education feel like a bonus. Tips land better when they arrive inside a playful ritual.
Measure throughput honestly. Compare against the real baseline, not a best-case scenario.

A few fast answers before you act

What is Xerud, in one sentence?

An unbranded fortune-teller machine placed in nightlife venues that prints love predictions and discreetly dispenses matched condom samples with safer sex tips.

Why does the “fortune teller” disguise matter?

It gives people a culturally familiar reason to approach, which reduces embarrassment and makes the first interaction feel voluntary rather than confrontational.

What is the main marketing objective?

Increase trial and restart conversation in a category where social taboo blocks normal sampling and awareness tactics.

What is the biggest execution risk?

If the machine feels too obviously “a condom stunt”, the protective disguise collapses and usage drops. The socially acceptable reason to approach has to feel legitimate in the venue.

How can other taboo categories borrow this approach?

Pick a trusted ritual or interface people already opt into, then embed sampling and education as an unobtrusive “extra” that follows the ritual’s logic.