KPT/CPT: Smileball

KPT/CPT: Smileball

Since June 2010, I had seen smile detection technology used in vending machines and Facebook apps to create innovative engagement with target audiences.

Now, in this example, KPT in Switzerland decides to show that it has the happiest health insurance clients. To demonstrate that, they create Smileball, a pinball machine controlled by smiles.

Unlike normal pinball machines where the two paddles are controlled by buttons on either side, Smileball uses motion sensing technology to detect changes in a person’s smile and map that input to the respective paddles. By playing the game, participants get a chance to win a trip to a comedy show in New York.

A pinball machine that rewards the emotion it wants

The twist is that the game cannot be mastered by tense concentration. You need to keep smiling. That forces the behavior the brand wants to claim, and it makes the proof visible to anyone watching, because the input is literally on the player’s face.

How the mechanism works

The machine replaces buttons with a camera-based smile input. Smile more on one side and the corresponding flipper becomes easier to trigger. Relax your face and you lose precision. The interface quietly trains you into the brand message through play, not persuasion.

In Swiss health insurance marketing, turning an intangible promise like “happier customers” into a visible, shared moment can outperform any satisfaction statistic.

The real question is whether the interface makes a soft brand claim believable in public.

Why it lands

It is self-explaining, socially contagious, and it creates a public demonstration loop. People walk up because it is a pinball machine. They stay because it behaves differently. The crowd laughs because the control method is human and slightly absurd. In the end, the player’s smile becomes the performance, and the brand gets credit for orchestrating it.

Extractable takeaway: If your proof point is an emotion, design an interaction where that emotion is the input. When the audience can see the input in real time, the claim stops sounding like marketing.

What health brands can steal from Smileball

  • Make the proof visible to bystanders. Spectators are your free distribution channel.
  • Replace a standard control with a brand-relevant one. The control method is the message.
  • Keep the first 10 seconds obvious. If people do not “get it” instantly, they will not try.
  • Add a lightweight reward. A prize gives hesitant people a reason to step up.

A few fast answers before you act

What is Smileball?

A pinball machine where the flippers are controlled by changes in the player’s smile instead of physical buttons.

Why is smile-based control a strong branding choice for a health insurer?

Because it turns “happy customers” into a visible behavior. The player’s smile becomes proof in the moment, not a claim in copy.

Does this store or profile people’s faces?

The campaign is presented as in-the-moment smile detection used only to control the game interface. No storage or profiling is described in the original framing.

What is the biggest risk in executions like this?

Calibration. If the smile detection feels inconsistent, people assume the game is rigged and the experience collapses.

How could a brand apply this pattern without face-based input?

Keep the principle. Make the brand’s desired behavior the control input, then make that input visible so the claim proves itself in public.

Carrie: Telekinetic Coffee Shop Surprise

Carrie: Telekinetic Coffee Shop Surprise

A coffee shop that turns into a horror scene

Carrie is an upcoming 2013 American supernatural horror film. It is the third film adaptation of Stephen King’s 1974 novel of the same name.

To promote the remake, Sony (with help from Thinkmodo) outfits a small coffee shop in New York with remote-controlled tables and chairs, a fake wall used to “levitate” a guy, and books that fly off the shelves by themselves. An actor takes on the role of Carrie and sets up innocent customers for a prankvertising experience they do not see coming. Here, prankvertising means a brand-built public stunt designed to capture genuine reactions on camera.

The mechanic: practical effects plus hidden cameras

The execution works because the effects are physical, not “post.” Furniture moves with real force. Books drop in real time. A wall gag sells the impossible moment. Hidden cameras then capture reactions that read as instinctive rather than performed, which is exactly what makes the video rewatchable and shareable.

In entertainment launches, engineered “you had to be there” moments are a reliable way to turn a theme into conversation without relying on a trailer.

Why it lands

The spot uses a tight emotional sequence. Normal. Confusion. Escalation. Relief. Then laughter. That arc matches how people actually experience a scare, and it gives viewers permission to share it because the payoff is reactions, not cruelty. It also maps cleanly onto the film’s core promise. Something supernatural breaks into an everyday setting, and nobody is ready for it. The real question is whether the stunt makes people feel Carrie before they watch Carrie.

Extractable takeaway: If you are selling a feeling (fear, awe, suspense), stage a believable real-world trigger that creates the feeling first, then let the audience’s reaction become your proof and your distribution.

What to steal from this horror launch

  • Make the premise legible in five seconds. Coffee shop. Spilled drink. Sudden shift. No explanation needed.
  • Use practical cues that cameras can’t fake. Real movement and real sound sell “impossible” faster than clever editing.
  • Keep the reveal product-aligned. The stunt matches the movie’s supernatural premise, so it feels like an extension of the story world.
  • Design for safe escalation. Intensity rises, but the scene resolves quickly enough that sharing feels fun, not disturbing.

A few fast answers before you act

What is the “Telekinetic Coffee Shop Surprise” for Carrie?

It is a staged hidden-camera stunt where a “Carrie” character appears to use telekinesis in a New York coffee shop, creating a real-world scare moment to promote the 2013 remake.

What is the core mechanic that makes it believable?

Practical effects in a real environment. Remote-controlled furniture, triggered props, and a wall gag create physical proof, and hidden cameras capture genuine reactions.

Why is this format effective for film marketing?

It demonstrates the film’s emotional promise in the real world, then turns audience reactions into shareable content that travels farther than a standard promo clip.

What makes prankvertising work without backlash?

When escalation is controlled, participants are not humiliated, and the payoff is relief and laughter. The moment should feel surprising, not harmful.

What’s the main transferable lesson?

Stage the feeling first. If you can reliably create the intended emotion in a real setting, the audience will do the storytelling for you.

KLM: Disney’s Planes Pre-Screening on a Plane

KLM: Disney’s Planes Pre-Screening on a Plane

On October 2, KLM gave 300 kids an experience of a lifetime. The lucky kids were invited to a spectacular pre-screening of the new Disney film Planes.

To make the event unforgettable, KLM held the pre-screening on an actual airplane, then used timed special effects to recreate the world of Planes in a live setting around the aircraft. KLM described it as the world’s first movie experience in and around a plane.

A movie theatre that already has wings

The clever bit is not “screening a film on a plane”. That is normal. The clever bit is synchronizing the environment with the story so the audience feels like the film has leaked into real life.

In airline and travel brands, immersive launches work best when the setting is native to the promise you sell.

The real question is whether your launch idea could only happen in the world your brand already owns.

This is worth copying because it makes the brand story feel inevitable rather than advertised.

The most memorable launches turn passive viewing into a physical moment that people can retell in one sentence.

Why it sticks

It sticks because the story, the setting, and the timed effects all reinforce the same feeling, and the audience experiences it rather than just watching it.

Extractable takeaway: Immersive brand experiences land when the environment is part of the content. If you can make the setting behave like the story, you create a memory people repeat for you.

It collapses brand and story into one setting. An airline is already a stage for travel narratives. Parking a film about aircraft inside a real aircraft makes the connection immediate.

It treats immersion as service, not spectacle. The effects are not there to show off production budget. They are there to make the kids feel looked after and included in something that cannot be repeated at home.

It earns conversation because the headline is simple. “They screened Planes on a plane” is a line anyone can pass on. The live effects turn that line into a story worth sharing.

Steal the sync-moment playbook

  • Pick a venue that makes your message inevitable. The location should do half the explaining before a single word is said.
  • Design “sync moments”. By “sync moments” I mean timed physical cues that match a few key beats so people feel the story, not just watch it.
  • Optimize for retellability. If the concept cannot be summarized in one sentence, it will not travel as earned media.
  • Make the audience the hero. For kids especially, the emotional memory is the product. The brand benefit follows.

A few fast answers before you act

What did KLM actually do here?

They hosted a pre-screening of Disney’s Planes for 300 kids inside a real aircraft and staged timed effects around the plane to mirror moments from the film.

Why is the airplane venue more than a gimmick?

Because it is native to both the brand and the story. It makes the experience feel “only possible with KLM”, which is the point of experiential work.

What makes this different from a normal premiere?

The environment is synchronized to the content, creating immersion. It is closer to live theatre than to a standard screening.

What is the business intent behind an event like this?

To build brand affinity and memorability, especially with families, by creating a high-emotion story people associate with the airline.

What is the most transferable lesson?

Choose a setting that embodies the message, then add a few well-timed sensory cues that turn viewing into a felt experience.