Tag: mobile app

Klépierre: Inspiration Corridor

One of the biggest problems brick-and-mortar retailers face is that many consumers prefer the convenience of shopping online. So Klépierre, a European specialist in shopping center properties, decides to give customers a unique and personal window shopping experience that simultaneously advertises multiple brands available in its shopping center.

How the corridor turns browsing into a saved journey

The mechanism is a walk-in “inspiration corridor” that is described as using an infrared camera and live detection to adapt the interface to the visitor. The walls then show a curated set of products pulled from real-time inventory, and the visitor can tap items to add them to a personal shopping list. At the end, the selection syncs to the Klépierre mobile app, which then helps locate the chosen products in the mall.

Here, live detection means the corridor reads the visitor in the moment and adjusts what appears on the walls accordingly.

In European shopping centers, the winning retail experiences blend discovery and convenience, giving visitors a reason to browse physically while keeping the efficiency people associate with online shopping.

The result is a browse-first experience that keeps discovery and wayfinding in one flow.

Why this beats “more screens”

This lands because it does not ask shoppers to learn a new behavior. It upgrades a familiar one. Window shopping. The corridor simply makes browsing feel personal and actionable, then removes the “I’ll never find it again” friction by saving the picks and turning them into a navigable list. The stronger move is not to add more screens, but to make physical browsing easier to finish. That works because discovery, selection, and store-finding happen in one continuous interaction.

Extractable takeaway: If your category is losing visits to online convenience, do not fight browsing. Instrument it. Let people browse with their body language and taps, then hand them a saved list that makes the rest of the journey feel effortless.

The quiet business intent

The real question is whether one shared experience can turn mall-level discovery into measurable value for multiple tenants at once.

Klépierre is not only showcasing technology. It is selling a multi-brand promise. One interaction can route a shopper to several tenants, lift discovery across stores, and create measurable signals of interest without needing a single retailer to run the whole experience alone.

What mall operators should borrow

  • Curate across brands. A mall operator can create value by packaging discovery in a way individual stores cannot do alone.
  • Connect to live stock. Recommendations feel credible when they map to what is actually available right now.
  • Make saving the default. “Tap to add” is the key bridge from inspiration to purchase intent.
  • Close the loop with wayfinding. The experience should end with “here’s where to get it”, not just “wasn’t that cool”.
  • Design for low friction. The corridor should work in seconds, even for someone who did not plan to engage.

A few fast answers before you act

What is Klépierre’s Inspiration Corridor?

It is an in-mall interactive experience that personalizes product recommendations on surrounding walls and lets visitors tap to save items to a shopping list that syncs to the mall’s app.

How does the personalization work?

It is described as using live detection, for example via an infrared camera, to adapt recommendations and the interface to the visitor in the moment.

What problem does this solve versus standard mall advertising?

It turns passive promotion into active selection. Instead of only seeing brand messages, shoppers leave with a saved list and a practical path to find products.

What is the main metric to watch?

Saved items per session, app sync rates, store visit lift for featured tenants, and conversion from saved lists to purchases where measurement is possible.

What should you be careful about when deploying live detection?

Be explicit about what is being detected and why, keep the experience usable without any personal account setup, and avoid language that implies storing identities or profiling.

Durex UK: Dual Screen Ads

When the “real” ad plays on your second screen

People watch TV with a phone in hand. Durex UK used that habit to turn a standard broadcast spot into an interactive experience. Here, the “second screen” is the phone or tablet used alongside the main TV or computer screen.

Last year, Durex UK created a new way for viewers to interact with its TV ad. Viewers who used the Durex Explore mobile app while watching the ad on their TV or computer got a steamy alternative on their second screen.

How the dual-screen mechanic worked

The mechanism was straightforward. The broadcast spot acted as the trigger, and the Durex Explore app delivered an alternative experience on the viewer’s phone or tablet.

That split matters. The TV carried the mainstream version. The second screen carried the more private, more personal layer, where the viewer could engage without turning the living room into a shared moment.

In UK brand communications, second-screen behavior is already the norm.

The real question is whether you can separate a public broadcast layer from a private opt-in layer without breaking the story.

Why it lands in real viewing contexts

This works because it respects how people actually consume media.

Extractable takeaway: If your message has a public-safe version and a private version, keep the broadcast layer mainstream and let the personal device deliver the private layer only after an explicit opt-in.

Phones are personal. TV is social. By moving the steamy content to the second screen, Durex created a “permissioned” experience. By “permissioned,” I mean nothing intimate appears unless the viewer explicitly chooses it, on their own device. Because the broadcast spot only triggers the moment and the app carries the alternative layer, the viewer can opt in privately without turning a shared room into a shared moment.

It also rewards attention. Instead of asking viewers to tolerate an ad, it gives them a reason to participate.

The business intent behind extending TV and radio through an app

The intent is to convert passive reach into active engagement, while keeping the broadcast execution broadly acceptable. This is a smart pattern when you need mass reach but the payoff has to stay private.

Then, on Valentine’s Day this year, Durex UK repeated the same idea via radio. They released a steamy radio spot that also used the Durex Explore app to provide listeners with a similar steamy video experience on their smartphone or tablet.

That is the strategic move. One app. Multiple channels. A consistent interaction model that travels across TV, computer viewing, radio, and mobile.

Second-screen tactics you can reuse

  • Use the second screen for the private layer. Put the content that needs discretion on the personal device.
  • Make participation optional and clear. The viewer should feel in control of switching modes.
  • Design one mechanic that scales across channels. If the app is the interface, TV and radio can both become entry points.
  • Reward attention with a different experience. The second-screen payoff must feel meaningfully distinct from the broadcast spot.

A few fast answers before you act

What did Durex UK do with the Explore app?

They used it to deliver an alternative, steamy second-screen experience for viewers watching a TV ad, and later for listeners hearing a radio spot.

What is the core mechanism?

A broadcast ad acts as the trigger. The mobile app provides the alternative content on a phone or tablet.

Why is second screen a good fit for this category?

Because it keeps intimate content on a personal device, while the broadcast remains suitable for shared environments.

What business goal does this support?

Turning broadcast reach into measurable engagement and creating a repeatable interaction layer that works across channels.

What is the main takeaway for marketers?

If your message has a “public” and “private” version, broadcast the public layer and let the second screen deliver the private layer by choice.

NIVEA: Protection Ad

Last year NIVEA transformed a regular print ad into a portable solar charger for smartphones. Now in its latest ad, NIVEA has made the right side detachable, so people on the beaches of Brazil can use it as a trackable bracelet.

Parents who want to keep an eye on their children can rip off the bracelet, attach it to a child’s arm, and then download the companion app. In the app, they can add each child’s name and set the maximum distance each child can wander. If a child goes too far, the app sends a loud alert.

From print to proximity

The clever part is that it is not just a “detachable freebie”. The bracelet is described as embedding Bluetooth proximity tech, so the printed unit becomes a functional signal that a phone can detect and monitor.

In FMCG innovation, utility-based media works best when the object removes a real anxiety in the exact moment the product is used. Utility-based media here means an ad unit that doubles as a small tool people use right away.

The real question is whether the utility you build into the media unit is reliable enough to earn trust when the anxiety spikes.

Why the idea lands on the beach

NIVEA’s product promise is protection, but protection on a beach is not only about skin. It is also about the panic of losing sight of a child in a crowded, noisy, high-movement environment. The bracelet reframes the brand benefit from a claim to a service. This works because it shifts “protection” from a claim about skin into a service parents can experience in minutes.

Extractable takeaway: If you want a print placement to behave like product, compress the mechanism into four verbs that anyone can repeat. Tear it out. Put it on. Set a safe radius. Get alerted. That simplicity is what turns a print placement into something people talk about, and something press can repeat without over-explaining.

Business intent

This is a campaign designed to win preference in a category full of parity. It makes NIVEA Sun Kids feel like an innovator in a place where it matters, and it creates a reason to choose the brand that is not only SPF.

The work later received major awards recognition, including winning the Mobile Lions Grand Prix at Cannes Lions.

Steal the protection-to-service pattern

  • Turn media into a usable object. If it solves a real problem, people keep it and share it.
  • Map the utility to the brand promise. The best “useful ads” make the benefit feel literal.
  • Make setup frictionless. Clear instructions and a fast pairing experience are the difference between buzz and abandonment.
  • Design for the real environment. Beach. Noise. Distance. Movement. The alert has to work in the messy world.

A few fast answers before you act

What is NIVEA’s Protection Ad?

It is a print ad that includes a tear-out bracelet for children, paired with a mobile app that alerts parents if a child moves beyond a preset distance on the beach.

How does the bracelet connect to the phone?

Coverage describes the bracelet as using Bluetooth proximity technology. The phone detects the bracelet, and the app uses distance thresholds to trigger alerts.

Why does this count as strong “useful advertising”?

Because the ad delivers a real service in-context. It does not only talk about protection, it provides an extra layer of it during a real beach day.

What is the biggest risk with safety-themed tech campaigns?

Trust and reliability. If pairing fails, alerts misfire, or the experience feels unclear, the concept turns from reassurance into frustration.

What should you measure if you build something similar?

Redemption and pairing success rate, app installs driven by the ad unit, repeat usage during real outings, and brand preference uplift versus a control region or period.