Tag: Andes Beer

Social Robots: San Pellegrino and Coca-Cola

In 2011, Andes Beer in Argentina used robots in their campaign to enable people to virtually experience a real-life event. Fast forward to 2013 and social robots show up again, this time in campaigns from Italy and Israel. Here, “social robots” means telepresence robots used as remote-controlled avatars at live events.

When “social” becomes physical

The mechanism in both examples is telepresence. A robot with a webcam and microphone acts as a movable avatar in a real location. People at home control where it goes, what it looks at, and who it talks to, turning a distant event into something they can actively explore rather than passively watch.

In experiential marketing, telepresence robots let brands scale a place-bound moment to remote audiences without reducing it to a simple livestream.

Why the robot format lands

This works because it restores a missing ingredient of remote content. Presence. You are not only consuming footage. You are choosing what to look at, moving through the environment, and having real-time interactions that feel personal. Because telepresence combines viewer control with two-way contact, it turns remote viewing into participation. Telepresence is worth the operational hassle only when “being there” is the product. The real question is whether your remote audience needs presence, not just access.

Extractable takeaway: If your brand moment is tied to a physical place, give remote audiences viewer control over a live viewpoint. Even small control makes the experience feel earned, and earned experiences get talked about.

Three minutes in Italy

San Pellegrino invited Facebook fans to discover the Sicilian village of Taormina and explore its cobblestone streets via a webcam and microphone enabled robot controlled from their own computer.

Coca-Cola Summer Love 2013

Coca-Cola Summer Love is the annual summer event for Israeli teenagers. Not everyone can join in person, so Coca-Cola created robots that allowed teens to be part of the camp without leaving their homes. The robots carried webcams and microphones and were controlled by users who could not physically be there.

Users could navigate around the campus, talk with friends, watch shows, participate in competitions, and be part of the experience. The robots were welcomed, danced with, and treated like real attendees, becoming the “stars” and a natural media magnet inside the event.

Practical steals for telepresence events

  • Make control the feature. Remote access becomes meaningful when people can choose what happens next.
  • Keep interactions human-scale. Let remote users talk to real people, not just watch a feed.
  • Time-box the experience. Constraints like “three minutes” create urgency and reduce operational load.
  • Design for friendliness. The robot should invite social acceptance in the space, not disrupt it.

A few fast answers before you act

What is a “social robot” in these campaigns?

A telepresence robot that carries a live camera and microphone, letting a remote person control movement and interact with people on-site in real time.

Why is telepresence more compelling than a normal livestream?

Because it adds viewer control and two-way interaction. Control makes the experience feel personal, and two-way contact makes it feel like participation rather than content consumption.

What is the main operational risk?

Latency, connectivity, and crowd behavior. If the robot is hard to control or gets blocked, the magic disappears quickly.

Where does this pattern fit best?

Events, tourism, launches, and experiences where the value is being “there,” and where remote audiences have strong motivation but limited ability to attend physically.

How do you keep the robot from becoming a distraction?

Set simple on-site rules, give the robot a friendly presence, and design short, guided interactions so crowds do not block or hijack it.

Andes Beer: Friend Recovery

Following the success of the Andes Teletransporter in 2009, and its reported Grand Prix win at the 2010 Cannes Lions festival, Andes, the No. 1 beer from Argentina’s Andean region, is back with another invention designed to keep friends together for longer.

Andes Friend Recovery (AFR) is a telepresence robot with human features, installed in key bars in Mendoza. The pitch is deliberately simple. You can be “present” at the bar with your friends while still being physically somewhere else, taking care of whatever obligations pulled you away.

A bar table that comes with a remote seat

The mechanism is a dedicated AFR table in a bar, plus a robot that becomes your stand-in. Your friends start the session at the table. You authenticate remotely, map your face via webcam, and your live presence appears at the bar through the robot.

This is a physical version of “status update.” Instead of telling friends you will join later, you join now, with viewer control over a real viewpoint and a real conversation happening in real time.

In social, venue-led categories, the easiest growth lever is reducing the friction that ends the occasion early.

The real question is whether you can make “I can’t make it” feel like a solvable problem at the table, not a polite apology in a text thread.

Why the trick works

The appeal is not robotics. It is social continuity. AFR treats friendship as an appointment you should not have to cancel just because you are temporarily stuck elsewhere, and it makes the solution tangible enough to demo in one minute. Because the mechanism turns absence into a visible, physical stand-in, the group gets a concrete reason to keep the occasion going instead of wrapping it up.

Extractable takeaway: When your brand benefit is “more time together,” do not talk about it in slogans. Build a mechanism that removes the one blocker that ends the moment, then make that mechanism visible and easy to explain so people spread it for you.

How it works

  1. Your friends go to a bar and sit at the Andes Friend Recovery table.
  2. They ask for a password which is sent to you via an SMS, while you fulfil your boyfriend duties.
  3. Wherever you are you log in to the AFR page and use the webcam to map your face.
  4. Then you appear at the bar via the Andes Friend Recovery robot.

The numbers the case story leans on

AFR is described as being installed across major bars in Mendoza during October and November 2010. In that period, the campaign is reported to have driven over 2 million website visits, with around 5,000 “recovered” friends.

Friend Recovery moves worth borrowing

  • Remove the exit friction. Target the one blocker that ends the occasion early, then design the experience to neutralize it.
  • Make the mechanism instantly demoable. If the benefit is “more time together,” a visible, one-minute explanation travels further than a slogan.
  • Keep the framing playful. Anchor the joke in friendship and social continuity, not in teaching deception, so the stunt does not backfire.

A few fast answers before you act

What is Andes Friend Recovery?

It is a bar activation using a telepresence robot so a person can appear at a bar table remotely via webcam while being physically somewhere else.

What is the core mechanic that makes it feel “real”?

Two-way presence. Your face and voice show up at the table, and your friends interact with a physical avatar in the bar, not just a chat window.

Why does this count as experiential marketing, not just a film idea?

Because the primary value is delivered by a real installation in real bars. The video is the distribution layer, but the product is the experience.

What makes a stunt like this risky for the brand?

Tone and social framing. If it feels like a “how to lie” tutorial, it can backfire. It works best when it stays in playful exaggeration and focuses on friendship, not deception.

What should you measure if you try a “remote seat” activation?

Track whether the mechanism extends time together (session length and repeat use) and whether the demo travels (views, shares, and visits), then compare results to normal nights without the installation.

Andes Beer: The Teletransporter

In order to get more men to the bars to drink beer, Andes, the leading beer in Mendoza, Argentina, goes ahead and creates the “Teletransporter”. It is a soundproof booth inside a bar that plays selectable ambient sound effects so a caller hears a believable environment.

The promise is cheeky. Men can stay out longer with friends without triggering the usual “where are you” friction at home.

A booth that lets you be “out” without leaving the bar

The mechanism is a soundproof booth placed inside bars. Step in when the phone rings, pick a believable background, and let the audio do the convincing. Traffic. Office ambience. Family situations. Anything that sounds like you are somewhere other than a bar.

In consumer beer marketing, the fastest path to more consumption is often removing a social friction that makes people leave early.

Why it lands, even with the obvious moral wobble

The idea works because it is built on a truth the audience recognizes instantly, and then turns that truth into a physical product-like solution. The “invention” format makes it feel playful rather than preachy, and the booth makes the benefit tangible.

Extractable takeaway: If your category depends on time spent in a context, design an intervention that reduces the one reason people exit early. Then turn that intervention into a visible, demo-able object so the story spreads without explanation.

The real question is whether you can turn a taboo insight into a playful, tangible demo without making the audience feel judged.

Brands should treat deception as the punchline, not the instruction, and walk away if the work cannot stay in obvious exaggeration.

That said, the premise depends on deception, and the tone matters. The execution frames it as a comic release valve rather than advice, which keeps the work in “bar joke” territory instead of “relationship handbook” territory.

How to borrow the Teletransporter move

The teletransporter is not only a film idea. It is a bar-side utility that creates a reason to stay for “one more,” and a reason to talk about Andes after the night ends.

  • Target the exit trigger. Identify the one social friction that makes people leave early, then design the smallest intervention that reduces it.
  • Make the benefit tangible. Turn the intervention into a visible, demo-able object in the venue so the story spreads without explanation.
  • Police the tone. Keep it firmly in playful exaggeration, or it can read as mean, misogynistic, or genuinely encouraging dishonesty.

A few fast answers before you act

What is the Andes Teletransporter?

It is a soundproof booth installed in bars that plays selectable ambient sound effects so callers hear a believable environment, making it easier for someone to take a call and claim they are not at the bar.

Why does this count as experiential marketing?

Because the core benefit is delivered through a real object in a real venue. The film is the amplification. The booth is the experience.

What is the key mechanism that makes it spread?

Instant retellability plus demonstration. People can explain it in one line, and the booth can be tried and recorded on the spot.

What makes the Teletransporter feel like a “product”?

It packages a familiar tension into a usable utility in the venue. A named object with a clear function is easier to try, film, and retell than a one-off joke.

What is the biggest brand risk in ideas like this?

Tone. If it feels mean, misogynistic, or genuinely encouraging dishonesty, it can backfire. The execution needs to stay firmly in playful exaggeration.