The Village Telephone

In the mountain village of Tschlin, it is so quiet that when the telephone in the village square rings, you can hear it from every corner of the village. So when that phone starts ringing, people move. The butcher. The innkeeper. The pastor. Whoever is closest. The whole premise is simple: if the phone rings and nobody makes it in time, the caller wins.

The idea in one line

Turn “quietest place in Switzerland” from a claim into a game people can test in real time.

What Graubünden Tourism and Jung von Matt set up

Graubünden Tourism and Jung von Matt/Limmat publish the village phone number online and invite anyone to call it between 10:00 and 20:00. If a resident answers, you get a conversation with a real person from Tschlin. If the call goes unanswered, you win prizes such as free stays, dinner, or merchandise.

To prove that nobody is sitting next to the phone “waiting,” the campaign also runs a live view of the village square, so participants can see what is happening and who is answering. The transparency is part of the promise.

How the mechanic creates tourism interest

It makes the destination benefit testable

Most tourism ads describe tranquility. This one lets you attempt to break it with a phone call.

It turns locals into the medium

No actors are needed. The villagers are the campaign, and that authenticity is visible in every answered call.

It creates a built-in story loop

Call. Ringing. Sprint. Answer. Or silence. Win. The narrative resets every time the phone rings, which is exactly why people keep trying.

The timeframe that makes it feel like an “event”

The action runs from Monday, June 6 to Saturday, June 11, 2016. It is short enough to create urgency, and long enough to become a talking point beyond Switzerland.

Signals that the stunt travels

Reported outcomes for the six-day activation include 30,000 attempted calls, 3,906 conversations, and 1.5 million video views, alongside significant media pickup.

The deeper point

This is a clean example of “proof marketing.” The campaign does not ask you to believe that Tschlin is quiet. It gives you a simple action to attempt, shows you the village while you do it, and lets the locals validate the claim with their own behavior.


A few fast answers before you act

What is the core mechanic?

Call the village telephone between 10:00 and 20:00. If a resident answers, you talk. If the call goes unanswered, you win prizes.

Why is the live feed important?

It proves the fairness of the promise. People can see that nobody is waiting next to the phone, and they can see who they are speaking with.

Who is behind the campaign?

Graubünden Tourism (Graubünden Ferien) with Jung von Matt/Limmat.

When does it run?

June 6 to June 11, 2016.

What is the transferable pattern?

If your promise is experiential (quiet, fast, safe, simple), build a public test that lets people attempt to disprove it. Then make the proof visible while they try.

The Great Escape

A stressed commuter walks through Zurich’s main train station, eyes forward, pace set to “late again.” Then a large interactive display stops them. On screen is a real Graubünden mountain man. He sees them. He speaks to them. He invites them to step out of the city and into the mountains. The offer is not “someday.” It is now. An all-expense-paid trip to Vrin, a mountain village in the Lumnezia Valley. The only catch is brutal and perfect. They have to drop everything and jump on the train leaving from the next platform.

The idea in one line

Bring the mountain to the most hectic place in Switzerland, then make escape a one-decision act.

The context you already build on

In 2011, Graubünden Tourism and Jung von Matt had created a clever stunt to publicize the remote mountain village of Obermutten on Facebook. There they targeted people closer to home, specifically stressed urban commuters in a Zurich train station.

What happens at Zurich station

Step 1. Replace “beautiful scenery” with a human invitation

Instead of showing landscapes, the campaign puts a real local face in front of commuters. He can see and talk to people as they walk past. It feels personal, not broadcast.

Step 2. Turn interaction into an offer with real stakes

Anyone who engages is offered an all-expense-paid trip to Vrin. The offer is framed as a cure for stress, delivered at the exact moment stress is visible.

Step 3. Make the brand promise non-negotiable with one constraint

The only catch is the mechanism. They have to drop everything and take the train that is about to leave from the next platform. That single constraint transforms the idea from a nice story into a real test of desire.

Why this works as live communication

It collapses the distance between promise and proof

Tourism often sells “escape” as a future plan. Here, escape is immediate, and the decision is binary. Stay, or go.

It uses technology to create intimacy, not spectacle

The interactive display is not the point. The point is that someone in the mountains is speaking to you directly in the middle of the city.

The constraint is the creative

The “next train” rule is what makes it unforgettable. It forces commitment. It also creates the story people retell because it is a moment with consequence.

The deeper point

If you want people to believe in a destination, do not just show it. Put a human being from that place in front of the audience, then convert emotion into action with a simple, immediate next step.


A few fast answers before you act

What is The Great Escape in one sentence?

An interactive display in Zurich station lets a real Graubünden mountain man speak to commuters and invite them on an immediate trip to Vrin.

What makes it different from standard digital out of home?

It is not a looped video. It is a live, human interaction that turns attention into a real decision.

What is the key mechanic that creates urgency?

The “next platform, next train” constraint. People have to go now, not later.

How does it connect to the earlier Obermutten work?

It builds on the same strategy. Make a remote mountain place culturally visible through an idea that people actively participate in.

What is the reusable pattern for brands?

If your promise is experiential, create a live proof moment, then add a constraint that forces a meaningful choice.

Cape Town Tourism Facebook Holiday

Cape Town Tourism wanted to promote the unexpected side of Cape Town. All the small communities, never-heard of places and unearthed gems that can’t be found on Trip Advisor, Lonely Planet, Expedia, or even Google.

Since everyone could not be sent to Cape Town, people were allowed to send their Facebook profiles instead. Through a Facebook app users were given a virtual, tailor-made Cape Town holiday that exposed them to all the unexpected places. A few lucky winners even got to experience their Facebook profile’s holiday for themselves.

Why this idea fits tourism marketing right now

This is a smart twist on an old travel problem. Most destination marketing ends up showcasing the same highlights, using the same guidebook shorthand. Here, the hook is the opposite. The campaign is built around what standard lists miss, and it uses a person’s own Facebook profile as the input to make the recommendation feel personal.

That changes the role of the audience. You are not just “watching” Cape Town. Your profile becomes the starting point. Your interests, pages, likes, and identity signals become the raw material for a holiday preview that feels like it was made for you.

The pattern to steal is simple

If you want people to care about a place, product, or experience, give them a way to picture themselves inside it. This campaign does that in a very direct way. It takes something people already maintain daily. Their Facebook profile. And turns it into a personalized route into discovery.

It also helps Cape Town Tourism promote the long tail. The lesser-known communities and hidden gems that do not show up in the usual places can finally get airtime, because the experience is not optimized for the “top ten.” It is optimized for relevance.

A similar proof point from last year

Similarly last year, Obermutten a little and lovely mountain village from Switzerland was put on the world map through a very simple Facebook campaign. Check that out here.


A few fast answers before you act

What is the Cape Town Tourism Facebook Holiday campaign?
It is a destination marketing idea that used a Facebook app to turn a user’s Facebook profile into a virtual, tailor-made Cape Town holiday.

What problem was Cape Town Tourism solving?
They wanted to promote the unexpected side of Cape Town. Smaller communities and hidden gems that are not easily found on mainstream travel platforms and guidebooks.

How did the Facebook profile app work at a high level?
Users submitted their Facebook profiles through the app, and the experience generated a personalized “holiday” that surfaced unexpected places based on that profile.

What made it shareable?
The user is part of the idea. The output is framed as “your” Cape Town holiday, which naturally invites comparison and conversation.

What is the broader takeaway for digital marketers in 2013?
Personal data can be turned into a story engine. When the audience becomes the input, relevance increases and discovery moves beyond the same predictable highlights.