Tag: hyundai

The intelligent car from Mercedes-Benz

Mercedes-Benz announces that its 2016 and 2017 vehicles in the US can connect with Amazon Echo and Google Home. With that integration in place, owners can remotely start or lock their vehicle, and they can send an address from home straight into the car’s in-car navigation.

What makes this interesting is not the novelty of voice commands. It is the direction. The car starts behaving like a node in a wider home automation ecosystem, not a standalone product you only interact with once you sit behind the wheel. You speak to your assistant at home. The car responds. The boundary between “home experience” and “driving experience” gets thinner.

The ecosystem move, not a feature add-on

A single capability like “remote start” is useful. But the strategic move is building an intelligent ecosystem around the car, using third-party voice assistants people already trust and use daily. That lowers adoption friction and accelerates habit formation. If a driver already uses Alexa or Google Home for routines, adding the car becomes a natural extension.

This also shifts expectations. Once the car is connected into the household’s digital layer, people start wanting context-aware flows. For example, planning and sending destinations before leaving. Or basic vehicle actions triggered as part of an existing routine.

Mercedes is not alone in spotting the pattern

Mercedes-Benz is not the first automaker to recognise the potential of third-party voice assistants. At CES earlier this year, Ford unveiled plans to roll out Alexa-equipped vehicles. Around the same time, Hyundai announced a partnership with Google to add voice control through Google Home.

The competitive question becomes simple. Who turns the car into a meaningful part of the customer’s everyday digital routines first, and who reduces the connected car to a checklist feature.

A few fast answers before you act

What does Mercedes-Benz enable through Alexa and Google Home?

Remote start. Remote lock. Sending addresses from home to the in-car navigation system.

Why is this bigger than “voice control in the car”?

Because it connects the car to an existing smart home ecosystem. That makes the car addressable from outside the vehicle, and it pushes the experience upstream into planning and daily routines.

What should product, CX, and marketing teams watch closely?

The ecosystem choices. The core use cases that become habitual. The trust layer, including permissioning and security for remote actions. The operational reliability, because routines only stick when they work every time.

What is the strategic takeaway in one line?

The “intelligent car” story is increasingly an ecosystem story. It is about where the car lives in the customer’s broader digital life.

Hyundai: Virtual Guide AR App for Owners

An owner’s manual you point at the car

To make life easier for car owners, Hyundai has built an augmented reality app called the Virtual Guide. It allows Hyundai owners to use their smart phones to get more familiar with their car and learn how to perform basic maintenance without delving into a hundred page owner’s manual.

Here is a short demo video of the app from The Verge at CES 2016.

The clever part: help appears exactly where you need it

Instead of searching through pages, you point your phone at the car and learn in-context. That one shift. From reading about a feature to seeing guidance on the actual part. Makes learning faster and less frustrating.

Why this is a big deal for everyday ownership

Most drivers do not ignore manuals because they do not care. They ignore them because the effort is too high at the moment they need help. AR lowers that effort by turning “How do I…?” into a quick visual answer while you are standing next to the car.

What Hyundai is really building here

Fewer support moments, fewer avoidable service misunderstandings, and a smoother owner experience that strengthens trust in the brand long after purchase.

What to steal if you design product help

  • Move instruction from documentation into the environment. In-context guidance beats search.
  • Design for the real moment of need. Standing next to the product, phone in hand.
  • Make “basic maintenance” feel doable. Confidence is a retention lever.

The Virtual Guide app will be available in the next month or two for the 2015 and the 2016 Hyundai Sonata and will come to the rest of the Hyundai range later on this year.

A few fast answers before you act

What is Hyundai Virtual Guide?

An augmented reality app that helps Hyundai owners learn car features and perform basic maintenance using a smartphone instead of relying on the printed owner’s manual.

How does it work in practice?

You use your phone to view parts of the car and get guidance designed to help you understand features and maintenance steps in context.

Which models does the post say it supports first?

The post says it will be available first for the 2015 and 2016 Hyundai Sonata, then expand across the Hyundai range later in the year.

Where was the demo shown?

The post references a demo video from The Verge at CES 2016.

Hyundai i30: Light Drive Test Drive Game

To launch the new generation i30 in South Africa, Hyundai reinvented the test drive with the Hyundai i30 Light Drive. It is a virtual racing game projected onto the i30’s front windscreen, played from inside the car.

Instead of waiting for people to visit a dealership, Hyundai took the experience to South Africa’s hottest nightspots in Johannesburg, Durban and Cape Town. Anyone, at any time, could step in, experience the car’s slick dynamic features, and compete for the top spot on the leader board.

A test drive that behaves like entertainment

The mechanism is smart because the “drive” is no longer a polite sales ritual. It is a game with stakes, progress, and a score. Two-man teams work together on the track to collect icons. Each icon represents an i30 specification, and collecting them powers up the car and boosts the team’s score.

That turns feature education into gameplay. Specs are not listed. They are earned. The i30’s story is embedded in the rules of the experience.

In experiential automotive launches, product education lands best when features are translated into gameplay mechanics that people can learn by doing.

Why it lands in a nightlife setting

Nightspots are where people are already in a social, competitive mood. A leader board gives instant status. A queue becomes part of the atmosphere rather than a frustration, because everyone can watch and anticipate their turn.

Hyundai amplified that social energy with HD cameras streaming the live test drive to a large screen outside the car. The crowd can watch the teams compete in real time, which makes the experience feel bigger than the physical footprint of the vehicle.

Facebook Connect turns players into publishers

Hyundai linked the i30 Light Drive to Facebook Connect, turning participation into a shareable identity moment. Photos of the teams are posted instantly onto their timelines, extending the experience beyond the venue and turning “I played” into “I was seen playing”.

Even the waiting time is engineered. People queuing to play are educated and entertained with a touch screen brochure on the i30’s rear windscreen. It is product information, but delivered in an interactive format that matches the energy of the activation.

The intent: make the i30 feel modern before anyone compares price

The business intent is clear. Hyundai wants the i30 to feel like the next generation. Not just in features, but in attitude. By turning a test drive into an interactive spectacle, the brand signals innovation, tech confidence, and social relevance. The car becomes an event.

What to steal from Hyundai i30 Light Drive

  • Move the experience to the audience. Take the product out of the showroom and into high-traffic social contexts.
  • Teach through interaction. Turn product features into game mechanics so learning is part of play.
  • Design for spectators. Live screens and streaming make the activation bigger than the footprint.
  • Make sharing native. Identity-based posting works best when it is built into the flow, not bolted on later.
  • Use the queue. If people are waiting, give them interactive content that reinforces the product story.

A few fast answers before you act

What is Hyundai i30 Light Drive?

It is an in-car virtual racing game projected onto the i30’s windscreen, designed to turn a test drive into an interactive competition.

How does it communicate the i30’s features?

Teams collect icons on the track that represent i30 specifications. Those icons act as power-ups, so the specs become part of the game’s reward loop.

Why target nightspots instead of dealerships?

Nightlife venues provide a ready-made social crowd. Competition and spectacle fit the context, and the experience spreads through observation and sharing.

What role does live streaming play in the activation?

HD cameras stream the gameplay to a large screen outside, turning players into performers and the crowd into an audience, which increases participation and energy.

What is the key takeaway for experiential launches?

Design an experience that people want to play and watch. When product education is embedded inside a compelling interaction loop, attention follows naturally.