The Village Telephone

In the mountain village of Tschlin, it is so quiet that when the telephone in the village square rings, you can hear it from every corner of the village. So when that phone starts ringing, people move. The butcher. The innkeeper. The pastor. Whoever is closest. The whole premise is simple: if the phone rings and nobody makes it in time, the caller wins.

The idea in one line

Turn “quietest place in Switzerland” from a claim into a game people can test in real time.

What Graubünden Tourism and Jung von Matt set up

Graubünden Tourism and Jung von Matt/Limmat publish the village phone number online and invite anyone to call it between 10:00 and 20:00. If a resident answers, you get a conversation with a real person from Tschlin. If the call goes unanswered, you win prizes such as free stays, dinner, or merchandise.

To prove that nobody is sitting next to the phone “waiting,” the campaign also runs a live view of the village square, so participants can see what is happening and who is answering. The transparency is part of the promise.

How the mechanic creates tourism interest

It makes the destination benefit testable

Most tourism ads describe tranquility. This one lets you attempt to break it with a phone call.

It turns locals into the medium

No actors are needed. The villagers are the campaign, and that authenticity is visible in every answered call.

It creates a built-in story loop

Call. Ringing. Sprint. Answer. Or silence. Win. The narrative resets every time the phone rings, which is exactly why people keep trying.

The timeframe that makes it feel like an “event”

The action runs from Monday, June 6 to Saturday, June 11, 2016. It is short enough to create urgency, and long enough to become a talking point beyond Switzerland.

Signals that the stunt travels

Reported outcomes for the six-day activation include 30,000 attempted calls, 3,906 conversations, and 1.5 million video views, alongside significant media pickup.

The deeper point

This is a clean example of “proof marketing.” The campaign does not ask you to believe that Tschlin is quiet. It gives you a simple action to attempt, shows you the village while you do it, and lets the locals validate the claim with their own behavior.


A few fast answers before you act

What is the core mechanic?

Call the village telephone between 10:00 and 20:00. If a resident answers, you talk. If the call goes unanswered, you win prizes.

Why is the live feed important?

It proves the fairness of the promise. People can see that nobody is waiting next to the phone, and they can see who they are speaking with.

Who is behind the campaign?

Graubünden Tourism (Graubünden Ferien) with Jung von Matt/Limmat.

When does it run?

June 6 to June 11, 2016.

What is the transferable pattern?

If your promise is experiential (quiet, fast, safe, simple), build a public test that lets people attempt to disprove it. Then make the proof visible while they try.

NIVEA Creme: Second Skin Project

A mother puts on a headset and a skin-like suit. Her son does the same, thousands of kilometres away. The promise is simple. If they cannot be together for Christmas, technology will let them feel a hug anyway.

That is the set-up in NIVEA Creme’s “Second Skin Project” with Leo Burnett Madrid. The film introduces Laura in Madrid and her son Pablo, who is away volunteering in Paraguay. They are invited to test a “Second Skin” garment that is presented as a high-tech fabric designed to simulate human skin and transmit the sensation of touch at distance, paired with virtual reality headsets.

In global consumer brands where heritage products compete with endless alternatives, emotional proof often carries more weight than functional claims.

The story then pivots. What looks like a tech demo is used to make a point about touch, not technology. The most persuasive moment is not the suit. It is the human reunion that follows, designed to underline NIVEA Creme’s belief that nothing beats skin-to-skin contact.

The “Second Skin” mechanism that pulls you in

The film borrows credibility from advanced-sounding materials and VR. That framing creates anticipation, because the viewer wants to know whether the experiment can actually work. The suit and headset are the narrative engine that earns attention for long enough to land the real message.

The twist that protects the brand meaning

There is a risk with tech-led emotion. The technology can become the hero and the brand becomes a sponsor. This script avoids that by using the tech as a decoy. The reveal shifts the spotlight back to the product truth. A hug is still the best “gift” and NIVEA Creme wants to be associated with that intimacy.

What to steal if you are tempted by “purpose + tech”

  • Use technology as the hook, not the conclusion. Let it earn attention, then pay it off with a human truth.
  • Make the brand stance explicit. Here the stance is clear. Technology can be amazing, but touch matters more.
  • Cast real stakes. Distance, holidays, and family history make the outcome feel earned.
  • Keep the product role emotional, not technical. NIVEA Creme is not “the innovation”. It is the comfort cue that frames the story.

A few fast answers before you act

What is the NIVEA Creme Second Skin Project?

It is a Christmas-season film and experiment setup where a mother and son test a VR-led “Second Skin” suit that is presented as transmitting the feeling of touch at distance, then the story reveals the value of real human contact.

Why does the campaign use VR and a “second skin” suit?

Because it creates a believable question the audience wants answered. Can technology replicate a hug? That curiosity holds attention long enough for the campaign’s real point to land.

What is the core message NIVEA Creme is trying to own?

That skin-to-skin contact matters. The work uses technology to highlight that, even in a world of advanced tools, nothing replaces human touch.

What makes this more than a generic emotional video?

The narrative structure. It starts as a tech experiment, then pivots into a human reunion. That contrast makes the conclusion feel stronger than a straight sentimental story.

What is the biggest risk with “tech-as-story” campaigns?

Audience misattribution. People remember the gadget and forget the brand meaning. The fix is to ensure the emotional payoff clearly belongs to the brand stance, not the device.

Volkswagen Trailer Assist

The Trailer Assist feature allows Volkswagen cars to park semi-autonomously using the rear backup camera. To promote this feature in Norway, Volkswagen created a stunt where a driver appeared to back up his car and trailer at high speed through parking lots, roundabouts and intersections.

The film looks impossible on purpose. The “trailer” was built as a disguised driving rig, with a stunt driver inside. One-way transparent plexi glass (and film) kept visibility possible for the driver in the rig, while still selling the illusion from the outside.

What Trailer Assist is actually solving

Reversing with a trailer is where confidence collapses for many drivers. The steering feels counter-intuitive, small corrections compound fast, and stress makes it worse. Trailer Assist flips that experience by turning the job into a simpler “direction setting” task, while the system handles the tricky part of guiding the trailer’s path using the rear camera.

Why the stunt works as marketing

The creative idea is not “show the feature.” It is “make people stop and ask how this is possible.” The impossible-looking reverse drive earns attention first. Then the campaign points back to the real benefit. Making trailer reversing feel easier and more controllable in everyday situations like tight parking and awkward angles.

What to borrow for tech-feature storytelling

  • Start with a strong visual proof. If the benefit is hard to explain, make it easy to see.
  • Use exaggeration to earn attention, then anchor in reality. The stunt pulls people in. The feature explanation keeps it credible.
  • Pick a scenario your audience already fears. Trailer reversing is a universal stress test.

A few fast answers before you act

What is Volkswagen Trailer Assist?
A driver-assist feature that helps manoeuvre a trailer while reversing using the rear camera, reducing the counter-intuitive steering challenge.

What did Volkswagen do in Norway to promote it?
They staged a stunt that made it look like a Volkswagen reversed a trailer at very high speed through real-world driving situations.

How did they create the illusion?
A disguised trailer rig with a hidden stunt driver inside made the movement possible while keeping the “reverse drive” effect believable from the outside.

Why was plexi glass part of the setup?
One-way transparent plexi glass (and film) allowed the driver in the rig to see out while keeping the illusion intact for onlookers and camera angles.

What is the key takeaway for marketers?
When a feature is hard to appreciate in a static demo, create a single dramatic scenario that forces attention, then connect it back to the everyday value.