Last month, British Airways set up a first-of-its-kind interactive digital billboard in London’s Piccadilly Circus. It uses custom-built “surveillance technology” to track British Airways flights passing overhead.
On detecting a BA flight, the boy in the ad gets up and points to the plane. An accompanying message displays the flight number and the place it is arriving from.
In high-traffic city centres, digital out-of-home works best when it reacts to the environment rather than shouting at it.
Interactive advertisements are getting more popular with brands. In May, a Spanish organization called ANAR used lenticular printing to show different messages to kids and adults in their campaign for anti-child abuse.
How #lookup works (and what “surveillance” means here)
The magic is simple. The screen stays “normal” until the exact moment a British Airways aircraft is in view. Then the creative switches to a scene that makes you do what the boy does. You look up, spot the plane, and connect the brand to the real object above you.
“Surveillance technology” sounds heavier than what’s happening in practice. In this execution, it is reported as hardware and software used to identify aircraft and match them to British Airways flights in real time. The storytelling trigger is the aircraft, not the crowd.
Definition you can reuse: Context-aware DOOH is outdoor creative that changes based on live signals from the environment (location, time, weather, movement, or public data feeds). It works when the signal is instantly understandable and the change earns attention rather than interrupts it.
Why it lands: a micro-surprise that answers a real question
Most outdoor advertising asks for attention first, and only then offers meaning. #lookup flips that order. It gives you meaning first. A child pointing at something real. Then it rewards your curiosity with an answer you cannot get from a static poster. What flight is that, and where has it come from?
This is the rare “brand moment” where the interface and the emotion line up. A real plane prompts real curiosity. The billboard supplies the missing information. The brand gets credited for the experience.
What British Airways is really buying with this idea
At one level, it’s a smart stunt. At a deeper level, it’s a reframing of air travel. Instead of selling price, routes, or amenities, it sells the feeling of possibility and the breadth of the network.
It also turns a passive medium into an earned-media engine. When a billboard reacts to reality, people record it, talk about it, and share it because it feels like “proof,” not persuasion.
What to steal for your own touchpoints
- Pick a signal people already notice. Planes, trains, weather shifts, match scores, queue length, local landmarks. The trigger should be obvious without explanation.
- Make the reaction immediate and legible. If the audience needs to read a paragraph to understand the mechanic, the moment is lost.
- Answer a question the environment creates. “Where is that going?” is stronger than “buy now.” Build the creative around curiosity.
- Use data as a storytelling ingredient, not a dashboard. Flight numbers and origins feel human when they complete the scene, not when they look like telemetry.
- Keep privacy optics clean. If you must use loaded terms like “surveillance,” clarify what is being detected and what is not.
A few fast answers before you act
What makes the British Airways #lookup billboard “interactive”?
It changes its creative in real time based on a live external trigger. A British Airways aircraft passing overhead. That trigger causes the billboard to play a scene and display flight details tied to the specific plane.
Is this the same as QR codes or touchscreens in outdoor ads?
No. QR codes and touchscreens require deliberate user input. #lookup is environment-triggered interaction. The “input” is a real-world event, not a tap.
Why does real-time data improve out-of-home advertising?
Because it turns a static message into a situated experience. When the content matches what is happening around you right now, attention feels earned and the brand feels more relevant.
What’s the simplest way to replicate this pattern without complex engineering?
Use a clean, reliable signal you can access easily (time of day, weather, local transit status) and design one dramatic creative switch that is instantly visible from a distance.
What’s the biggest risk with “reactive” outdoor ads?
Overcomplication. If the trigger is rare, hard to understand, or the creative change is subtle, the concept will not land. Optimise for clarity and frequency of payoff.
