Tag: Experiential Marketing

Coca-Cola: FM Magazine Amplifier

Coca-Cola to promote its FM app in Brazil allowed readers of the Capricho magazine to simply roll up the magazine and transform it into a portable amplifier for their iPhones. All the readers had to do was insert the iPhone into the spot indicated and tune into the Coca-Cola FM application. 😎

Why this is clever

The idea turns print into a functional accessory. No electronics. No QR-code dependency. Just smart physical design that rewards curiosity and makes the app the natural next step.

  • One simple action. Roll the magazine, insert the iPhone, hit play.
  • Instant utility. Louder sound is a real, immediate benefit.
  • Media becomes product. The magazine is not only a channel. It is the device.

What to learn from it

This is a strong reminder that “mobile activation” does not always need a screen-first mechanic. When you can create a physical trigger that is obvious and satisfying, you reduce friction and increase shareability. People demonstrate it to others because it is surprising, and because it works.

A few fast answers before you act

What is the Coca-Cola FM Magazine Amplifier?

It is a Capricho magazine execution in Brazil designed to be rolled into a tube that passively amplifies iPhone audio, used to promote the Coca-Cola FM app.

Why does a paper amplifier work at all?

The rolled shape acts like a simple acoustic horn, directing and concentrating the phone’s speaker output so it sounds louder.

What makes this effective as an app promotion?

The app is not advertised as a feature list. It is experienced. The physical utility creates a reason to open the app immediately.

What is the transferable pattern?

Turn media into a usable object, then connect that object to a single, obvious mobile behavior that completes the experience.

Billboard Brasil: On Hold Jam Session

You call a magazine subscription line and get put on hold. Instead of elevator music, you get a prompt that turns your phone keypad into an instrument, so you can jam along while you wait.

Turning hold time into play time

Billboard Magazine features the best of pop music and entertainment in Brazil and, as they frame it, waiting on hold is one of the most boring music moments ever. So their ad agency AlmapBBDO creates the “On Hold Jam Session”, which makes the moment into a fun interactive experience and reflects the magazine’s concept of music and entertainment.

To make the magazine subscribers aware of this new on-hold feature, they send direct mail explaining how one could jam along with their phone buttons when they are put on hold at Billboard Magazine.

In subscription media and entertainment brands, turning unavoidable waiting into a participatory moment is a direct way to make the brand feel lived, not just consumed.

Why the mechanic is so effective

The mechanism is simple. Use the tones behind the phone keypad to trigger musical parts, so every button press feels like progress. It replaces passive waiting with viewer control, which changes the emotional quality of the same time slice.

Definition-tightening: this works because phone buttons generate distinct audio tones that can be mapped to beats, riffs, or samples. The caller does not need instructions beyond “press keys to play”.

What Billboard is really buying

This is not a content campaign in the usual sense. It is a brand behavior demonstration. If Billboard is about music culture, the brand should show up even in the most unmusical moment, customer service hold time.

It also reframes a service weakness into a memorable touchpoint. The caller is more likely to tolerate the wait, and more likely to talk about the experience afterward.

What to steal for your own experience design

  • Target dead time. Waiting, queuing, loading, and holding are underused attention windows.
  • Make the first interaction obvious. One prompt, one action, instant feedback.
  • Turn friction into a feature. If the wait cannot be removed, redesign what the wait feels like.
  • Promote it with a physical cue. Direct mail works here because it sets expectation before the call happens.

A few fast answers before you act

What is the “On Hold Jam Session” idea?

It turns phone hold time into a playable music moment by letting callers create beats or melodies using their keypad while they wait.

Why does interactivity matter when someone is on hold?

Because it converts passive waiting into active participation, which reduces boredom and makes the time feel shorter.

How do phone buttons become a music controller?

Each keypad press produces a distinct tone that can be mapped to sounds. The system listens for the tones and triggers matching audio parts.

What is the business benefit beyond “fun”?

A better service experience, higher memorability, and a stronger brand association, plus increased word of mouth because the moment is easy to describe.

What is the main execution risk?

If the audio feedback is delayed or confusing, callers will abandon the interaction and it becomes just another frustrating hold.

Audi City London: Future of Auto Retail

To solve space challenges at its retail outlet in Piccadilly Circus, Audi has used groundbreaking technology to present its growing model line-up.

Visitors can now digitally select their vehicle from several hundred million possible configurations and experience it in realistic 1:1 scale on special powerwalls.

Various details such as drivetrain, bodyshell, LED light technology etc are presented with interactive gestures, touch and physical sample recognition methods. The whole immersive experience helps make the innovations understandable on an intuitive level.

The future of automotive retail is here and Audi is leading the way, with plans to roll out the experience at 20 locations in major international cities by 2015.

Why Audi City matters beyond “wow”

This is not digital for digital’s sake. It is a retail operating model that turns limited floor space into effectively unlimited shelf space, without forcing the customer to imagine the product from a brochure or a small screen.

  • Scale without inventory. Hundreds of millions of combinations without storing hundreds of cars.
  • Confidence through realism. A 1:1 representation reduces the gap between selection and purchase.
  • Innovation made tangible. Drivetrain, bodyshell, and lighting become understandable through interaction.

The showroom becomes an interface

Audi City treats the store like an interface layer between customer intent and product complexity. Gesture, touch, and physical sample recognition are not gimmicks. They are interaction patterns designed to help people explore, compare, and decide.

That is the critical shift. Instead of staff explaining everything verbally, the environment itself becomes the explainer.

In global automotive retail, immersive configuration experiences matter most when they reduce decision friction without expanding showroom footprint.

What this signals about the future of automotive retail

If Audi rolls out this concept across major cities, the implication is clear. Physical retail will not disappear. It will evolve into fewer, smaller, higher-impact locations that are designed for configuration, education, and decision-making, while fulfilment happens elsewhere.

  1. Fewer cars on the floor. More options in the system.
  2. More guided discovery. Less brochure-driven selling.
  3. More consistent global experience. Less dependence on local store size.

What to take from this if you run retail or CX

  1. Use digital to remove physical constraints. The business problem here is space, not “innovation theatre”.
  2. Design interaction for comprehension. Gestures, touch, and samples work when they help people understand complexity quickly.
  3. Make exploration feel premium. 1:1 scale and high fidelity visuals create confidence and desire.
  4. Separate “experience” from “inventory”. Let stores sell decisions, not stock.

A few fast answers before you act

What is Audi City London?

It is an Audi retail concept in Piccadilly Circus that uses large digital powerwalls to let visitors configure vehicles from hundreds of millions of combinations and view them in realistic 1:1 scale.

Why does 1:1 scale matter in a configurator?

It reduces uncertainty. People can judge proportions, design choices, and visual details more confidently than on a small screen.

How does the experience help explain innovation?

By presenting components like drivetrain, bodyshell, and LED lighting through interactive exploration using gestures, touch, and physical sample recognition.

What business problem does Audi City solve?

It addresses limited showroom space while still presenting a broad and growing model line-up and configuration depth.

What is the transferable lesson for other retailers?

Use immersive digital interfaces to expand choice and understanding without expanding physical footprint, and design interactions that make complex decisions feel intuitive.