Social Media 2 | SunMatrix Ramble

IAA 2013: Walk of Innovations

The 65th Internationale Automobil Ausstellung (IAA) has been running in Frankfurt am Main for the past two weeks. So on Saturday I decided to go for the motor show to catch up on the latest cars and also see first hand the much anticipated Nissan Nismo Watch.

Most of the car makers in this year’s show were also present in IAA 2011. In fact they were even located in the same stands as 2011, with the same high tech touch displays to promote their cars. The difference was that their 2013 car models were now more hybrid and or electric only, for example this new four seater Smart.

What changed on the floor

While I walked around and looked for changes vis-à-vis what was shown in IAA 2011, I noticed that apart from the now expected large screens and touch displays, car makers were using all kinds of social media to engage with their visitors.

Engagement snapshots by brand

Here is a quick photo report of my engagement experiences with the various car makers.

Audi

To make sure I did not miss Audi this year due to 200+ people standing in line to get into the Audi stand, I decided to visit very early in the morning. The line was short, but there were already hundreds of people inside. On walking in, I noticed that the concept for the stand was taken straight out of the Hollywood movie “Upside Down”.

Visitor engagement at the stand was driven through a special photo booth. While people waited in line they got an iPad to play a game and answer three questions about Audi. Winners got custom giveaways like keychains, gummy bears, etc. After that, visitors were ushered into the photo booth which superimposed the photos onto custom Audi backgrounds. Visitors could take home a printed copy and later also download soft copies from www.audiphotoautomat.com.

Mercedes

Next stop was the Mercedes stand which was also impossible to get into in 2011. From the below picture you can see why.

Mercedes put up a huge multi-sensory show that went on for over 20 minutes, while thousands of people just stopped and watched. Children visiting the stand were kept busy with car simulators.

Outside the stand one could test drive the Mercedes off-road jeeps with the help of trained drivers.

Hyundai

Hyundai was the first car brand I came across that was using the event to generate Facebook fans. For liking the Hyundai Facebook page, fans at IAA could win a Hyundai i30.

The rear windscreen of the i30 was converted into a touchscreen which people could use to instantly “Like” the brand’s Facebook page or choose to receive the fan page link via email.

At the stand Hyundai also displayed a touchable music seat for hearing impaired drivers which vibrated as per the music being played. This was still in concept phase and the test seats were being developed out of Korea.

Volkswagen

The Volkswagen “Think Blue” initiative was presented via an interactive augmented reality layer that was activated through the provided iPads.

Skoda

Skoda explained their Green Line initiative via a wooden toy car that was supported by the animations in the embedded touch screens.

At the neighbouring table kids were engaged with games around the Green Line initiative.

Michelin

At the Michelin stand, visitors could take pictures with a virtual Michelin mascot and have the pictures emailed to themselves instantly.

Nissan

After having written about the Nissan Nismo Watch last week, I could not wait to see the real watch in action. But to my disappointment the watch was not there as announced. There was only a plastic dummy on display.

But I did take Nissan’s version of real life “Likes” for a spin (first spotted at the Renault stand in the 2011 Amsterdam Motor Show).

The RFID badges allowed visitors to post custom Nissan branded pictures of themselves onto Facebook.

Visitors were also given the option to share the cars they like on Facebook via special Like buttons built into the car info pillars.

Ford

At the Ford stand this year visitors were given head and shoulder massages.

Then to experience the Ford EcoBoost, visitors were put in front of a leaf blower and their reactions captured and uploaded on the Ford Flickr channel.

And for the more social visitors, Ford had a Twitter based contest running.

Kia

At Kia, visitors could superimpose their heads onto a football player and then have the custom postcard sent to their email IDs.

Chevrolet

Visitors at the stand could make small flipbooks of themselves doing funny dances in front of the main character of the Hollywood film “Turbo”.

Or they could write special messages to their loved ones on a piece of paper and the team at Chevrolet would instantly convert them into wearable badges.

Chevrolet was also the only car maker at the IAA who was using Foursquare to offer discounts on their show merchandise.

Mini

Mini this year gave visitors the option to body paint their cars and email the photos to themselves.

Visitors could also slide down a specially created tunnel at record speeds that were also photographed and displayed on a large overhead digital screen.

BMW

BMW, like Mercedes, put up a multi-sensory show at their stand. But compared to Mercedes it was short and not as extravagant. Still pretty impressive.

Kumho Tyres

On the way out I spotted Kumho Tyres giving away various petrol and tyre related coupons. To win the coupons visitors had to catch them while being closed inside a wind cabin.

Why this direction matters

Across the stands, the consistent pattern is not “more screens”. It is more reasons to create something. A photo. A badge. A flipbook. A posted image. A public interaction that becomes proof you were there. The stand stops being a catalogue, and starts behaving like a content studio that rewards participation. The real question is how a stand turns a visitor into a willing participant and publisher. The strongest stands here are the ones that give people something to make, not just something to look at. That works because visitors are more likely to remember, share, and talk about an experience when they leave with something they helped create.

Extractable takeaway: If you are designing for an event, do not start with channels. Start with a social object, meaning a photo, badge, flipbook, or other shareable artifact people can take away, share, or replay. Then build the simplest capture and distribution loop around it.

In large European trade shows, brands increasingly treat the stand as a live media channel where every interaction can become a shareable moment.

And that was a quick overview of what I experienced at the 65th Internationale Automobil Ausstellung. (To read about my experience at the 2011 show, click here.)

Until the next show in 2 years. This is Sunil signing off from IAA 2013.

What to steal from IAA 2013 for your next show

Queue utility. If people must wait, give them something to do that feeds the experience (Audi’s iPad game and questions).
Instant takeaways. Printed photos, emailed images, and small artifacts create memory and sharing triggers.
Low-friction publishing. RFID, built-in Like buttons, and email delivery reduce the “I’ll do it later” drop-off.
Make participation visible. Leaderboards, overhead screens, or public displays turn individual actions into crowd energy.
Match the mechanic to the brand truth. Eco themes paired with AR explainers, performance themes paired with physical challenges.

A few fast answers before you act

What is this IAA 2013 “walk of innovations” about?

It is a photo report from the IAA show floor in Frankfurt, focused on how different car brands used interactive touchpoints and social mechanics to engage visitors.

What is the main shift versus earlier shows?

Beyond large screens and touch displays, more stands are designed around capture and sharing, photo booths, RFID check-ins, instant email delivery, and social prompts.

Which engagement mechanics show up repeatedly?

Instant content creation (photos, flipbooks), low-friction sharing (RFID, embedded Like buttons), and public spectacle (multi-sensory shows, overhead displays).

What is the practical lesson for event marketers?

Design one clear participatory moment that produces a social object, then remove friction from capture and delivery so visitors can share immediately.

How do you keep these activations from feeling gimmicky?

Anchor the mechanic to a brand truth, and make the output useful or delightful for the visitor, not only promotional for the brand.

Ford Escape Routes

Ford wanted to launch the new Escape in a way that would give people something they had never experienced before in branded entertainment. Billed as an industry first, Ford took the small screen to the second screen by combining TV with social media and mini-gameplay to create a prime time Social TV show called Escape Routes. Here, “second screen” means a synchronized phone, tablet, or laptop layer that runs alongside the broadcast.

Six teams took on daredevil stunts while enlisting online fans as Virtual Teammates (VTMs), whose real-time support helped determine who crossed the finish line each week. Viewers did not just watch. They participated, recruited, chatted, and played along, with the online layer shaping outcomes and amplifying the show’s moments.

How the mechanic works

Escape Routes is structured like a competitive reality series. The TV episode delivers the narrative and the physical challenge. The second screen delivers the leverage. Fans act as VTMs and influence teams through live participation, social activity, and interactive challenges running alongside the broadcast.

The “branded” part is not only the vehicle on screen. The product story gets embedded into the stunts, the travel, and the weekly goals, so the car becomes the enabling tool inside the format, not a separate ad break.

In mass-market automotive launches, Social TV formats can convert broadcast reach into participation, and participation into measurable signals of demand.

The real question is whether the second screen can change what happens on TV, not just what people do while watching.

This kind of format is worth building only when those contributions are visible, time-boxed, and tied to the episode’s stakes.

Why it lands

It gives people viewer control without asking them to leave the entertainment. Participation is optional, but the invitation is clear and time-boxed. If you want to help your team, you can. If you want to just watch the show, you still get a complete experience.

Extractable takeaway: Second-screen launches win when the extra layer stays inside the story and gives people a named role with consequences they can see.

It also creates a natural social engine. Teams are selected and rewarded for building a following, so they have an incentive to mobilize fans every week. That turns the audience into a distribution channel, not a passive rating.

What the brand is really buying

The business intent is pre-launch momentum at scale. A primetime run delivers reach. The second-screen layer delivers engagement, social lift, and a sustained reason to talk about the Escape over multiple weeks.

Ford’s own reporting at the time described the social buzz as exceeding benchmarks, including a reported 1,033% increase in @FordEscape Twitter followers and a 50% increase in Facebook Likes.

Later trade coverage around awards credited Escape Routes with broader volume metrics across the run, including 7.65 million viewers, 64 million Facebook impressions, more than 65,000 Facebook Likes, and 3.4 million incremental user-generated video views, alongside the claim that it boosted share of voice in the small SUV segment with large-scale social activity.

Steal this reach plus action pattern

Design a format where the audience can matter. If participation cannot change anything, it will not sustain across weeks.
Make the second screen additive, not distracting. Keep actions short, timed, and tied to moments people already care about.
Give participants a role name. “Virtual Teammates” is a simple identity hook that makes participation feel legitimate.
Build weekly arcs. Multi-episode structure creates repeat engagement and compounding social momentum.

A few fast answers before you act

What is a Social TV show in marketing terms?

A Social TV show is a broadcast format that is designed to be experienced with a second screen, where social participation and interactive actions are part of the content loop, not a separate campaign layer.

What does “second screen” mean here?

It means the viewer uses a phone, tablet, or laptop while watching TV, and that device provides live interactions like voting, mini-games, chats, or challenges that are synchronized to the broadcast.

Why do “virtual teammate” mechanics work?

They turn spectators into contributors. Helping a team win creates emotional investment, repeat behavior, and social recruiting, because your participation has a clear purpose.

What is the biggest failure mode of second-screen activations?

Over-complexity. If the interaction takes too long, needs too much explanation, or competes with the main story, people drop it and the second screen becomes noise.

What metrics matter beyond views?

Registration and repeat participation per episode, share of voice during airtime windows, audience conversion into followers or opted-in communities, and any downstream indicators tied to shopping intent.

Renault Clio: The Silent Song Contest

People are known to let loose and sing like crazy in their cars. For the launch of the new Renault Clio, Belgian agency Boondoggle turned that familiar behaviour into a Facebook game.

A series of online videos were posted on Facebook featuring different Clio drivers singing, with one twist. The sound was removed. To participate, players had to lip-read and guess the correct song as quickly as possible. The player with the most correct guesses at the end of the promotion won the Clio.

A game built from a behaviour people already recognise

The mechanic works because the setup is instantly relatable. Everyone has seen someone singing in a car, or has done it themselves. Muting the audio transforms that everyday scene into a puzzle, and Facebook becomes the scoreboard.

In automotive launch campaigns, lightweight interactive games can keep attention longer than a standard film because they invite repeated attempts rather than one passive view.

Why it lands

It hits a sweet spot between simple and sticky. The barrier to entry is low. You watch a clip and take a guess. Yet the experience rewards skill and speed, which makes it competitive. The silence is also a smart creative constraint. It forces focus, and it makes the guessing moment feel earned.

Extractable takeaway: If you want repeat engagement, take a common behaviour, remove one expected element, and turn the gap into a game people can get better at.

What Renault is really trying to get from Facebook here

The prize is a Clio, but the real objective is frequency. A contest format encourages people to come back for new clips, compare scores, and share with friends to test who can guess faster. That creates repeated brand exposure without needing repeated media spend.

The real question is whether your launch needs one memorable view or a repeatable reason for people to come back and compete.

What to copy from the Silent Song Contest

Start from a human truth. Real behaviour makes the concept self-explanatory.
Use a constraint as the hook. Muted audio is not a limitation. It is the game engine.
Design for replay. Multiple clips and a cumulative score drive repeat visits.
Keep the action atomic. Watch, guess, score. No multi-step friction.
Reward skill, not luck. Competitive mechanics feel fairer than random draws.

A few fast answers before you act

What is the Silent Song Contest in one sentence?

A Facebook game for the Renault Clio where players watch muted videos of drivers singing, lip-read to guess the song quickly, and compete on total correct answers to win the car.

Why does removing sound make the idea stronger?

Removing sound turns a normal singing clip into a puzzle. The missing audio forces attention and makes the guess feel earned and shareable.

What makes this work on Facebook specifically?

This works on Facebook because the clips are easy to watch, comment on, and share, and the contest format benefits from people returning as new videos appear.

What is the biggest execution risk?

If clips are too hard, people quit. If too easy, they get bored. Difficulty needs to be tuned so most people feel progress over time.

What should you measure beyond video views?

Repeat participation rate, average guesses per user, completion rate across the series, share rate, and whether the campaign shifts launch awareness and consideration.