Tag: digital out-of-home

Norwegian Airlines: Red Cab Remote Taxi

A shopper in an Oslo mall steps up to a big screen and “hails” a cab in New York City. Seconds later, they are effectively riding along in real time, steering what they see and getting a guided tour from someone inside the taxi.

Remote sightseeing as a route launch

Norwegian Airlines creates an interactive experience that lets visitors in an Oslo shopping mall control a New York City taxi in real time. A tour guide inside the cab helps participants discover New York while building awareness of Norwegian’s direct long-haul destinations from Oslo to New York, Miami, LA, San Francisco, and Bangkok.

The mechanism: viewer control, live feed, human guide

The activation is built like a two-way window. A live camera setup in the taxi transmits the streets of New York back to the mall installation, and mall visitors can influence what they are seeing while talking with the person in the cab who keeps the “tour” moving. Here, viewer control means the participant can steer the camera’s attention and request what the cab shows next. That matters because even light control makes the experience feel personal, which turns passive watching into active participation.

It is also described as an M&C Saatchi Stockholm idea with production support from Stopp, using a 360-degree style camera approach to make the feed feel explorable rather than like a fixed livestream.

In European airline marketing, real-time remote experiences can make new long-haul routes feel tangible before anyone commits to a flight.

Why this lands

This works because it turns a schedule update into a lived moment. People do not just hear “we fly direct.” They experience the destination, live, in a way that creates an instant story to tell. The red cab visual also keeps the brand present throughout the interaction without needing heavy-handed messaging.

Extractable takeaway: When you are launching access (routes, coverage, delivery zones, service areas), design a live, controllable preview that lets people feel the place or outcome, then attach the brand benefit as the enabler of that experience.

What Norwegian is really buying

The stunt earns attention like an event, but it is strategically a conversion tool. It reduces psychological distance to long-haul travel by giving people a low-friction “trial,” and it reframes the airline as a bridge between cities rather than as a price-and-seat product.

The real question is whether a route launch can make distance feel emotionally short before the first booking happens.

What to steal from Red Cab

  • Turn claims into access. If your promise is reach, let people sample the reach.
  • Use a human guide. A live host makes the experience coherent, warm, and watchable.
  • Design for the crowd. Make the installation entertaining for bystanders, not just the participant.
  • Make the brand a prop. The red cab functions as an always-on brand cue without interrupting the experience.

A few fast answers before you act

What is Norwegian Red Cab?

It is a mall-based interactive installation where people in Oslo can explore New York City through a live taxi connection, with a guide inside the cab.

What does “control the taxi” mean here?

It refers to viewer control over the live viewing experience, such as directing the camera perspective and interacting with the person in the cab, rather than physically driving the vehicle.

Why is real-time important to the idea?

Because “live” removes doubt. It makes the destination feel present, which strengthens the message that direct long-haul routes bring far-away places closer.

What makes this more than a livestream?

The combination of viewer control and a human tour guide turns passive watching into an experience people can participate in and retell.

What’s the main operational risk with this pattern?

Reliability. If latency, audio, or camera control fails, the magic breaks quickly, so technical robustness matters as much as the creative concept.

KLM: Live High Five

On 28 August, KLM connects hundreds of people in Amsterdam and New York via a live interactive video display, letting strangers on the streets of two cities come face to face.

It echoes the kind of “city to city” street connection seen before, such as the French railway (SNCF) linking Lyon and Brussels.

How the high five contest works

The twist is competitive: the connected pairs are asked to high five each other through the screens. For every successfully timed high five, participants win two tickets to New York or Amsterdam.

In global travel marketing, adding a clear participatory mechanic, meaning a simple action anyone can attempt without instruction, turns a “nice moment” into a repeatable behavior people recruit others into.

Why a high five is the right interaction

A high five is universally understood and visually obvious at distance. It is also time-bound, which creates tension. People lean in. They coordinate. They try again. That retry loop, the quick cycle of attempt, miss, adjust, and try again, is where energy builds and the crowd becomes part of the content.

Extractable takeaway: Pick an interaction that is instantly readable to bystanders, time-bound, and designed to invite visible retries. That is how the crowd becomes the amplification.

What KLM is really buying here

This is a route brand idea, meaning a story that makes a specific connection between two places feel tangible, disguised as play: KLM makes the transatlantic connection feel immediate, human, and winnable. The real question is whether your activation makes distance feel collapsible in under five seconds. This is the right kind of public interactivity when your promise is connection between places. The prize is valuable, but the real asset is the public proof that the brand can engineer connection between two cities in a way passers-by can instantly grasp.

Patterns to borrow for your own city-scale activation

  • Use one gesture everyone knows. The simpler the action, the more strangers will attempt it without instruction.
  • Add a timing challenge. Time-based coordination creates drama and repeat tries.
  • Make the reward match the story. Here, tickets reinforce the “two cities” premise.
  • Design for crowds. The best interactions are legible to bystanders, not just participants.

A few fast answers before you act

What is KLM Live High Five in one line?

A live video street installation connecting Amsterdam and New York where timed high fives between cities unlock travel tickets.

What is the key mechanism?

Two public screens link strangers in real time, then convert the connection into a simple, repeatable contest action.

Why does the high five mechanic work so well?

It is universal, physical, and instantly readable. The timing requirement creates suspense and encourages repeated attempts.

What is the biggest execution risk?

If timing feedback feels laggy or unclear, people stop retrying. The interaction needs instant, visible confirmation so the crowd stays invested.

What is the transferable lesson?

If your idea is “connection”, make people physically coordinate across distance and reward the moment with a prize that matches the narrative.

Pepsi Max: Unbelievable Bus Shelter

Pepsi Max for its new ‘Unbelievable’ campaign rigged an ordinary bus shelter in London, to perform tricks on unsuspecting travellers.

Using a custom see-through digital display, people waiting at the bus shelter were made to believe that they were actually seeing things like hovering alien ships, a loose tiger, a giant robot with laser beam eyes and so on.

The reactions to these ‘unbelievable’ scenarios were then captured and put in the below viral video.

Why this works. Even before you talk about “tech”

The technology is impressive, but the mechanic is simple. Here, “mechanic” means the repeatable audience interaction pattern, not the underlying tech. It takes an everyday moment. It inserts a believable layer of impossible. Then it lets people do the rest. React, laugh, point, film, share. Because the impossible is framed inside a familiar “window”, disbelief lands fast and reactions become the content. In high-footfall urban out-of-home environments, a brand moment has to work wordlessly, in seconds, for strangers who did not opt in.

Extractable takeaway: If you can turn passive waiting time into a personally witnessed story, you get emotion, proof and distribution before you spend on media.

That is the real move. It transforms passive waiting time into a story that feels personally witnessed.

The bus shelter as a “media product”

This activation treats the bus shelter like a product interface, not just a placement. It has inputs and outputs. Here, “activation” means a physical installation that creates a live brand experience in public space.

  • Input. People arrive with low expectations and spare attention.
  • System. A “window” that looks like reality, then breaks it in a controlled way.
  • Output. Instant emotion, social proof from nearby strangers, and a camera-ready moment.

In other words, it is not only out-of-home. It is an experience designed to be recorded and re-distributed.

The real question is whether your experience turns bystanders into witnesses, and witnesses into voluntary distribution.

What makes it shareable. And why the video is the second product

The live moment is the first product. The viral video is the second product. The second product extends the reach far beyond the street corner.

Tech is optional. If the premise is not instantly legible, it will not travel.

  • High signal in seconds. You understand what is happening instantly.
  • Escalation. Each new “unbelievable” scene raises the stakes and keeps attention.
  • Human faces. The reactions are the content. The brand stays present but not intrusive.
  • Social permission. If others are reacting, you react too. Then you share.

What to take from this if you build brand experiences

  • Design the moment first. The best “viral videos” start as real-world moments people want to show others.
  • Keep the premise instantly legible. If it needs explanation, it loses momentum.
  • Make capture a feature. If people will film it, stage it so the footage works.
  • Build a repeatable format. One idea, multiple scenarios, consistent payoff.
  • Let the audience star. The most believable proof is human reaction, not brand claims.

A few fast answers before you act

What is Pepsi Max “Unbelievable” in one sentence?

It is a London bus shelter activation that used a see-through digital display to create impossible scenes, then turned real public reactions into a viral video.

Is this augmented reality?

It functions like augmented reality for the audience, because it overlays illusions onto what looks like a real street view, even though the experience is delivered through a physical digital screen.

Why do people share this kind of content?

Because it triggers instant emotion and disbelief, and it is easy to explain visually. People share it to pass on the surprise.

What is the key design principle behind the activation?

Make the better story happen in the real world. Then make it easy for the story to travel as video.

What is the practical takeaway for marketers?

When you create a moment that people genuinely want to record, distribution becomes an outcome of the experience, not a separate media plan.